Servitude is an Attitude…Do you know how your spa rates?
Ok, this list is a bit out there, but behind these comments you know there’s a lot of hidden truths…
Here are the top 50 Things your clients NEVER want to hear:
Oh yes, now I remember you
- That service was available for a limited time only
- No, we’re booked solid
- If you don’t see it we’re probably sold out
- If we have it, it will be over there
- Oh, you found it. No, the sale ended yesterday
- We close early on Saturdays
- We don’t have a website yet
- What service would I suggest? What about a make-over?
We can take two of you at 10:00 and one at 11:00
- We have no female massage therapists in that day
- Rob will be right in…what? you asked for a female? no one told me that
- Oh, Sarah quit. No, I don’t know where she went.
- Late arrivals still finish on time
- No, I don’t have you down for today…are you sure you have the right day?
- We don’t have it in your size, shape or color
- No, that is the largest robe we have
- No, those are our smallest slippers
- No, we don’t have any robes with pockets
I’m sorry I’m late, my car caught fire
- My boyfriend got arrested so I’m a bit useless today
- I think I’m getting something..snif
- I don’t know
- We’re not licensed to serve liquor but I won’t tell if you don’t..maybe I’ll even join you
- I’ll be right with you, I just have to finish this text
- I hope I don’t smell like smoke?
- You never mentioned you had allergies
- Did you take out your contacts?
- That might bruise
What skin type are you?
- How do you want me to do this?
- I know, that darned ceiling potlight shines right in your eyes doesn’t it
- Whoops, that water is a tad hot isn’t it
- When are you due?
- I meant to trim my nails, sorry about that
- Did I burn you?
- No, unfortunately this room doesn’t have a mirror
- Where did you put your slippers?
- You have mascara on your cheeks
Did you know you are in the men’s wet floor area?
- This area is not for nude sunbathing, please put your bathing suit back on
- When you head into the washroom, mention my name, you’ll get a good seat
- Your husband just asked me to tell you to hurry up
- Please follow me, your wife slipped and fell
- Yes, it is our only lounge area, and yes, it is co-ed
- Oh, those were old prices
- We only take cash
- We don’t take tips on credit cards
- No, that was a service add-on and comes with a charge
Yes, we take an automatic 20% gratuity, I’m sorry you also tipped.