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Category Archives: Customer Services

Cancer Care in the Spa

Face of beautiful Asian woman crying after shaving her hair Written by Spas2b Guest Author, Morag Currin Introduction All around the world, there is a huge interest in changing the way people are taking care of themselves.  There is a much stronger consciousness when it comes to taking care of … Continue reading →

The New Spa Wellness Culture Movement

Screen Shot WellnessAs we all strive to retain our existing clients AND tap into new client segments, it’s vital to know what is current and what is trending, and right now it is very safe to say that we are all either … Continue reading →

4 Ways to Calculate Client Value and Grow your Business

1290130_money_1  Not all clients hold the same (potential) value when it comes to your business.  So it’s important to consider why you might be handling a client you only see twice a year, the same way you are handling a client … Continue reading →

Mentoring is Power Multiplied

hero  Knowledge is power. Knowledge shared is power multiplied. Robert Noyce What we don’t know we don’t know, is the reason we all need a mentor Mentoring is a time and money saving strategy useful for developing employees, so that … Continue reading →

‘SpAdapt’ these 4 Trending Topics

  There are so many interesting topics that are trending now, and if we in the spa business pay close attention, many of them we can ‘SpAdapt’ © to help both our businesses and the industry as a whole, stay strong and vibrant.  … Continue reading →

50 Things your Clients LOVE to Hear

Let’s bring some music to our clients ears! You’ll recall reading our blog awhile back titled “50 Things your Clients NEVER Want to Hear“.  As you compare those unenthused ‘one liners’ with these genuinely enthusiastic responses below, you will see that closed minds close doors; … Continue reading →

12 Most Breathtaking Stories to Tell Your Customers – Re-Blog

  We’re BIG believers in story-telling at Spas2b, and you may remember our 2-Part blog titled Your Story, Their Journey earlier this year. Modern business requires that we build relationships through engagement and story-telling. When I came across this blog written … Continue reading →

Rising Supplier Costs = Raising Spa Prices – Part 2

  In Part 1 of this 2-Part Blog Series on Rising Supplier Costs, we talked about ‘reflecting’, not ‘absorbing’ price increases, as well as the importance of setting standards for price increases in your business, ongoing.  In this Part 2, we’ll discuss … Continue reading →

Rising Supplier Costs = Raising Spa Prices – Part 1

  This Part 1 of our 2-Part Blog Series on Rising Supplier Costs will cover the importance of ‘reflecting’, not ‘absorbing’ price increases, as well as an introduction to setting standards for price increases in your business.      Running a … Continue reading →

Should 60 minute Spa Treatments become 75 minutes?

    A question submitted to Spas2b: We are just doing our menu of services and have always thought we should book on the hour and complete the service in 50 minutes to still allow for clean up, etc. within … Continue reading →