"My Dad always told me,
I had an awful lot to say." Leslie

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Category Archives: What’s New

5 Hard Skills Spa Management cannot Ignore

Posted on May 13, 2013 by Leslie

Whether you are currently in a spa management position, or are an aspiring Spa Manager, these core competencies are 5 of the skills considered to be among the most important ‘hard skills’ a Spa Manager needs to possess, as revealed in a 2012 Report on the state of Spa Management education worldwide. Continue Reading…

4 Ways to Calculate Client Value and Grow your Business

Posted on April 30, 2013 by Leslie

Not all clients hold the same (potential) value when it comes to your business. So it’s important to consider why you might be handling a client you only see twice a year, the same way you are handling a client that comes in every week. Continue Reading…

Rising Supplier Costs = Raising Spa Prices – Part 2

Posted on April 11, 2013 by Leslie

In Part 1 of this 2-Part Blog Series on Rising Supplier Costs, we talked about ’reflecting’, not ‘absorbing’ price increases, as well as the importance of setting standards for price increases in your business, ongoing. In this Part 2, we’ll discuss the importance of cost containment in 3 vital areas; and how to increase your prices by using a spiraling method that will minimize the ‘shock wave’ and maximize your chances at profitability. Continue Reading…

Rising Supplier Costs = Raising Spa Prices – Part 1

Posted on April 2, 2013 by Leslie

This Part 1 of our 2-Part Blog Series on Rising Supplier Costs will cover the importance of ‘reflecting’, not ‘absorbing’ price increases, as well as an introduction to setting standards for price increases in your business. Running a profitable spa business takes experience and know-how It’s very important that you watch that thin line between profit and loss like a hawk. Continue Reading…

Team Bonus: A good recipe for a Bad Idea?

Posted on March 6, 2013 by Leslie

I recently came across a really great blog written by Sally McKenzie of McKenzie Management; a dental management solutions company. Her article on Bonus Plans really resonated with me, so I’ve decided to ©SPAdapt her blog and target it to the global spa industry. Continue Reading…

50 Things your clients NEVER want to hear

Posted on February 5, 2013 by Leslie

Servitude is an Attitude…Do you know how your spa rates? Ok, this list is a bit out there, but behind these comments you know there’s a lot of hidden truths… Here are the top 50 Things your clients NEVER want to hear: Oh yes, now I remember you That service was available for a limited time only No, we’re booked solid If you don’t see it we’re probably sold out If we have it, it will be over there Oh, you found it. Continue Reading…

Top 10 Signage ideas to boost Spa Sales

Posted on January 30, 2013 by Leslie

In-house signage will help you and your staff do your jobs even better. If you are opening or renovating a Spa, put signage on your task list…and in your budget. An effective signage program shouldn’t be an afterthought Signage is important from both a guest’s perspective and a business’s point of view. Continue Reading…