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Tag Archives: Service

Eight things I Learned from 50 Naked People – Re-Blog

by Kate Bartolotta, Karuna Consulting I loved this piece, and just had to re-blog it.  Enjoy!  Leslie In the past year, I’ve touched more than 50 naked people. Don’t worry though—the fancy parts were covered—I’m a massage therapy student. They have you start on friends and family, other students and then the general public. Continue Reading…

May I have a Pizzichilli please? Re-Blog

  Re-blogged from Getting Great Spa April 20, 2012 Pizzichilli?? Sounds like food, but it’s not! And, if you’ve ever had this treatment, you’ve memorized the name and can’t wait to have another one! A number of basic treatments found in many spas are taken from Pancha Karma (in Ayurveda, the holistic treatment system performed to heal the body and rid it of toxins and impurities); however, there are relatively few spas in North America that actually specialize in Ayurvedic treatments. Continue Reading…

Your Story…Their Journey – Part 1

Your Story...Their Journey - Part 1 As your sales cycle becomes longer and the landscape more complex, so too does the customer journey Before your audience is ready to buy, in most cases they will want to have experienced numerous interaction points with you, throughout the chapters of your story. Continue Reading…

Your Story…Their Journey – Part 2

  In Part 1 of this Blog, we discussed how technology is helping power who we are, and the importance of gaining recognition on numerous platforms to help tell your story.  Today we’ll discuss more of those platforms and their role in closing the sale. Continue Reading…

Leaders must have Activists

  What is a team without a great leader? Well, nothing really. If you let your team down, your chances for service superiority and a healthy, profitable business, are diminished. Your most important role as a Leader is to inspire those who answer to you, by leading through example. Continue Reading…

Service Margin Analysis

  Look ahead towards change and improvement Understanding which of your services have a good level of profitability and which ones do not is paramount to the success of your business. This information can be included in the development of your yield (revenue) management system, providing you with information that will uncover ways to boost your revenue and help control your costs. Continue Reading…