Distance Learning

NEW Instant Downloads

A Tip From Leslie

Blog Categories

Free Business Plan eBook

Download our FREE Spa Business Plan eBook Here...

On-Demand Webinars

See Leslie's Free, On-Demand Webinars Here...

Opening a spa is serious fun...

If you'd like to have some fun in the future, you'll need to be very serious now.

 A profitable, sustainable spa is built upon a solid business foundation.

  "Leslie's bottom-line oriented approach to building a spa is unsurpassed."   Carolyn Holdsworth

The Spa Start Up Process

You may choose to bring us in during the preliminary stages of your spa project's development, or alternatively, once you have defined your business strategies and are ready to put those ideas into motion.

If you require assistance from the ground floor up, you may opt to start with our 3-step Spa Consulting Project Development Program:

1. Spa Business Discussion. Our first step is to uncover your ideas, the facility concept, your preferences, desired outcomes and timelines. If required, we will visit the proposed site to gauge your project's viability as it relates to floor space and layout options; your available labour pool and subsequent fit into the surrounding community. At this time we will define what the proposed work assignment will look like.

2. Spa Business Plan. Once you are ready to move forward, we will begin constructing your business plan. This is where each and every component of your business is defined. It may include floor plan draft; facility purchasing plan; financial plan; marketing position and strategies; staffing up plan; staff program development; guest service standards of practice; and whole business operational strategies.

3. Spa Business Development. According to the original business agreement, this is where your Spa Business plans come to fruition. This portion of the assignment may engage many, and will demand a great deal of time, effort, commitment and co-operation from each participant, all of which can be orchestrated by our services.

Our Areas of Expertise

Site Design and Spa Floor Plans

We're here to ensure the revenue potential of your floor plan is maximized.  Most importantly this means your revenue generating spaces are well balanced with your indirect or non-revenue generated spaces.  But it also includes efficient traffic flow; operational ease; space flexibility and multi-use considerations; ongoing maintenance; and opportunities for future growth.  

Financial Planning and Development

We will partner with you in the full development of your start up and ongoing Financial Plan and full Financial Reporting System.  

Marketing & Promotional Strategies

Whether it's in-house or out-your-door marketing; online or offline; our annualized Marketing Plan will make all of your ongoing marketing decisions easier.  We'll show you how to achieve flexible, well planned exposure, on multiple levels. 

Spa Purchasing Plan

Whether it's choosing skin care, boutique product lines, equipment, or technological, before making any choices we'll investigate and tender your options for you.  We will provide you with an interactive purchasing plan tool that will organize your departmental needs; quantities; order placement; and receipt of goods. 

Branded Product Selection or Private Label Development?

Whether you choose to go with branded skin care, private label, or a combination of both; we have the knowledge, experience and contacts in the industry to help make it happen.  We can guide you in sourcing your skin and body care lines; boutiques and gifts; make up; sun care; hair care; water and refreshments, packaging options and more.

Menu Design and Brochure Development

We'll help you create a menu of services with strong aesthetic value, that will maximize profits and drive retail sales.  We will efficiently guide you in the design of spa packages that will make a profit, and we'll show you how to bundle and market your spa amenities wisely.

Recruitment & Staff Development Plan

We'll help you maintain your competitive edge by attracting and recruiting top talent and retaining them with a fresh, energetic mix of benefits. Our specialty, and an industry original is the Spas2b Value Packed Proposal Plan. When you recruit, you are selling an "opportunity". We'll uncover, customize and sell your business' opportunities with focused staff development plans, including Compensation Packages and Staff Contracts. 

Customer Service & Handling

Customer Service is a "systems approach". We'll begin with the full development of essential programs with the focus being on building exemplary customer service standards and behaviours inside your place of business. We can provide ongoing training, tools and motivational workshops that will inspire your staff to consistently deliver the ultimate in guest experience.

Spa Policies and Procedures Manual

We will guide you in the turnkey set up of your business systems to ensure clarity, consistency, compliance and ease of operation. We will develop these systems into your Policies and Procedures Manual, providing both you and your staff with a sense of security; fair play and clear expectations.

Opening Check List, Site Set- up, Soft Opening, and Grand Opening.

Let us help you synchronize the entire pre-opening production to ensure your absolute readiness on Day 1. We'll make certain your vision comes to fruition on time and in style.