





The Spas2b 4 & 5-day Spa Management training courses offer up to the minute information in an advanced, yet easy to understand format ... and we haven't forgotten the
Fun Factor
Among all of the formulas, strategies and protocols,
we always manage to have a boatload of fun!
"Leslie has taught me more in one week than I have learned in all my years of education and experience. It was the best experience of my life! " Georgia
"The layout, content and presentation of this course is like none I have ever attended. Leslie's course is a priceless, life-changing experience" Donna
"As a Senior Management Consultant, I have attended many management-related courses. This by far was the most comprehensive and valuable course I have ever attended." Vince
Well, you'll be in very good company. Those individuals looking for the most advanced coverage of the Spa Industry from a Manager's perspective will be seated right beside you. You'll meet and mingle with existing and future Spa Owners, their Spa Directors, company Presidents, CEO'S, CFO's, Educators, Suppliers, Manufacturers, Students and Developing Professionals from all facets of many industries, in North America and overseas.
Everything...we've left nothing out! Whether it's Spa Start-up you need (5 Days), or Spa Management & Operations (4 Days), our agenda is jam-packed.
Day 1 - Spa Start Up
Industry Overview, Trends and Tips; Full Scale Business Planning, Purchasing Plan; Spa Design and Layout, Financial Leadership; Staffing Up & Compensation; Opening Check Lists and more!
Day 2 - Finances
Business Critical Success Factors; 4 key Financial Statements; Staff Compensation Models & Design; Payroll Projections; Charting Service Margins; Breakeven Calculations; Ratio Analysis; Service Utilization, Sales Projections & Forecasts; Equipment Cost Recovery
Day 3 - Marketing
Turn your business into a marketing machine and still control your budget! Market Analysis and Positioning; Hot New Industry Trends; Industry Traditions; In-house & Out Your Door Programming, Campaigns & Promos - Media & Publicity
Day 4 - Staffing
Value-Packed Proposals; Recruiting Strategies & Protocols; Full Staffing & Development Programming, including: Retention Programming; Growth & Goals; Behavioral Codes of Conduct; Job Descriptions and Evaluations; Staff Contracts & Agreements
Day 5 - Customer Service & Operations
Customer Service - Become the Spa of Choice with the art of serving with Superior People Practices; Becoming a Leader with Presence; Creating in-house Services Opportunities; Programs geared to Gaining and Retaining life-long Clients.
Operations - Staff and Client Policies and Procedures Manual; Disinfection and Sterilization; Customer Comps; Best Operational Practices; Time Management; Guest Speakers.
In addition to the above mentioned Spas2b 4-piece Management Toolkit, you will receive Continental breakfast each morning; lunch on the last day; fantastic Industry Guest Speakers; and some surprises! You will also have open access to the Spas2b Resource Center for overnight sign outs and data collection. Here you will find reference material; Industry Publications; Reports and findings and everything in between!
Upon completion of the course, you will be awarded the prestigious Spas2b Spa Management Certificate.
The relationships and friendships that you will form during the week are truly uplifting. These events are inspirational, being able to spend the week with professionals, all sharing in the same interests and goals that you are. Not to mention the ongoing support and access to information that is available to you through these connections, once you have graduated. If you have a question, you automatically have a group of professionals to help guide you through it...amazing!
The Holiday Inn, just west of Toronto, Ontario off the 401 answers all of your business and personal needs. The Hotel offers free wireless high-speed Internet access and a Business Lounge equipped with computers, printers and telephone. Seminars are presented on the Big Screen - be sure to bring your laptop (sorry, no audio or video recording). On a personal note, the hotel offers many amenities for the busy traveller to enjoy, including indoor and outdoor pools, whirlpool, restaurant, lounge, exercise room and more...
Shopping and casual dining Restaurants are widely available in the immediate area. If you would like to book Spa Services in the evening while you are here, please notify us and you will be provided assistance wherever needed.
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Classroom Courses
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Register a month in advance and save $100 on the 4 & 5-day Spa Management Course tuitions. |
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Save up to $250 in Course Tuition
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If two or more of you register from the same company for the 4 or 5-day course, you both receive 10% off of the course price. |

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