Convention and Trade Show Programs

Management Sessions (11 topics) | Student & Staff Sessions (6 topics)

Leslie's indepth approach and dynamic delivery makes for a fun, informative presentation that sticks. Please contact Leslie to schedule a session.

Student & Staff Sessions

1. Constructing Your Business Plan

Your Business Plan should focus on potential and opportunity, while generating interest and excitement in those you are targeting. If you require outside financing; a lease agreement; if you are considering a partnership; or even looking for investors, we will show you how to accomplish your goals. It will help you understand how to:

1. Align your strategies with the six basic Plan elements;
2. Focus on who your audience is and what they'll want to know;
3. Research and compile accurate data that will result in the creation of a sensible, viable Project;
4. Turn the Plan into a Professional finished format, ready for presentation purposes.

2. Contructing Your Financial Plan

This course will provide you with clarity and the ability to master your toughest financial challenges.

The most important component of your Business Plan is perhaps your Financial Plan. Let us show you how to get a hold of your business' bottom line and secure your ongoing growth and sustainability with strong financial leadership. We'll uncover everything you'll need to know to succeed:

1. Business Revenue vs. Expense projections;
2. Payroll Costs & monitoring techniques;
3. Cash Flow Requirements;
4. Business Assets vs. Liabilities;
5. Industry Ratios and Key Performance Indicators;
6. Service Margins & Price positioning;
7. Inventory Management;
8. Staff Compensation;
9. Equipment cost recovery;
10. Break Even Analysis, and much more.

3. Student Graduates - How to Prepare and What to Expect in the Spa Industry

Designed specifically for Esthetic and Massage Therapy students attending Private Vocational Schools; Career Colleges and Universities, this session will guide participants through the changing landscape of the spa industry and what you must know in order to be prepared for the real world of spa. Everything from preparing resumes; to business guidelines and management expectations will be covered. Let's start now to prepare our future employees with realistic, down-to-earth outlooks on the way it really is.

4. Customer Service Excellence

We'll develop your staff into service masters with the creation of their own "Opportunities for Service" mindset. With a combination of lecture; role-playing and hands on tactics, this fun, interactive session will shed a new light on the art of the guest experience.

5. Human Dynamics Training

Team dynamics play a critical role in the whole spa picture and overall success of the individual and business. Good working relationships improve the atmosphere and environment; staff productivity; spa sustainability; and ultimately the guest experience. This session will provide your staff with a renewed passion to be the best they can be; how to improve upon personal rewards; the importance of showing respect to management and co-workers; how to uncover their own admirable attributes and develop superior people practices; ways to achieve a healthy business/life balance; and the significance of enjoying life-long commitments.

6. Introducing Staff to their Critical Performance Numbers

Having your staff understand their Critical Performance Numbers is the most efficient way to boost take-home pay and the business' bottom line. This session will challenge the therapist's personal initiatives and ultimate career goals. We'll provide your staff with ways in which to maximize opportunities in the spa to build a progressive, successful spa career. As we go through each of your staff's key Performance indicators, step by step it will become increasingly apparent that measuring personal progress is the single most important factor in improving personal outcomes and success.