NACC Spa Management and Operations Course

Course #2: Spa Management & Operations

$895 CAD

This self-taught course allows you full flexibility. Different than "Instructor-Led" courses, you are able to complete this course entirely on your schedule and at your own pace. It is an easy to understand, user friendly program containing a combination of Manuals and Discs, which can be comfortably completed within a 1-3 month period, or less, depending on the amount of time you have to dedicate to the program. However, you may take up to 6 months to complete the course if you wish. Each Module has a Participant Manual; a corresponding Audio CD; and a Self-Assessment Questionnaire that you will use together, as you move through each of the 6 Modules.

In addition to this material, you will also receive the Spas2b 4-piece Toolkit, as outlined below. This Toolkit does not have to be completed by you prior to your Certification. These tools have been provided to you in support of your Spa Management Program, and will be an invaluable resource for you, once you are ready to put them to use in your career.

We know you will find this information enlightening and inspiring!

Included in this Course

This course covers:	This course is a 9-disc set, includi ng:
Spa Finances Spa Marketing Staffing & Management Customer Service Business Operations	Your Spa Management Distance Learning Package Introduction and Overview 5 DVDs covering approximately 12.5 hours of lectures given by Leslie Lyon covering all 5 Spa Modules in Audio Format 5 Participant Manuals 1 Self-Assessment Manual 4-piece Toolkit containing: Financial Planning CD Staff Contracts & Compensation CD Staff Compensation DVD Staff Contracts DVD

Course Outline

Module 1 - Spa Finances

• Business Building Basics - The Top 10 Key Performance Indicators (Spa Metrics) you should be monitoring
• How to accurately project and compare Monthly Sales to COGS by Department
• Staff Payroll Projections
• Service & Product Margin Analysis - Learn formulas to calculate profitability so you can chart, rank and han dle each according to their contribution!
• Financial Statements 101, including: Spa Budgeting; Cash Flow Projections; Profit & Loss; and Balance Sheet
• Yearly Trend, Ratio & Break Even Analysis
• Equipment Cost Recovery - What can you really afford?
• Introduction to Yield (Revenue) Management, with trends and tactics to make you more money
• Gift Certificate Management - Income or liability?
• In-depth study of Staff Compensation, Options & Models for the Smart Spa Manager.

Module 2 - Spa Marketing

• Up to the minute Industry Trends Review; Reports; Statistics and latest findings
• Develop and drive your 1 year Marketing Plan with the Spas2b Top 7 Marketing Vehicles!
• Target Market Research: Gathering; Positioning & Goal Setting
• Making Contact - 6 Top Client Attractors
• Media Kits & Multiple Media Advertising
• Getting Free Publicity
• Spa Promotions Profitability Analysis - How they can benefit/affect your Bottom Line
• Discounting vs. Value added incentives - When, why & how they should work
• Tips, tracks and facts on how to spark Record Retail!
• Setting the Stage - Successful Shop Merchandising and Display.

Module 3 - Staffing & Management

• Value-Packed Proposals & Recruitment Kits - Your keys to hiring Superstars
• Become a Leader with Presence - Techniques to help you develop inspiring Leadership Skills
• Internal Staff Programs geared to gaining and retaining your Superstars: Mentoring; Referral; Recognition; Train ing; Bonus Programs and many more
• Front Desk Management - Learn how to measure productivity and grow your business from the front desk, concierge and call centres
• Staff Contracts: Offers, Policies, Codes of Conduct, Growth and Goals Plans, Job Descriptions, Evaluations, Comp ensation, Non-Compete, Confidentiality and more!
• Staff Discipline, Accountability & Dismissal guidelines
• Team Survival Techniques.

Module 4 - Customer Service

• Identifying and exceeding the expectations of today's high IQ client
• Gaining & Retaining clients with genuine relationship building and Superior People Practices
• The art of creating and practicing Service Opportunities
• Solving client problems with solutions and benefits
• Internal programs geared to growing and retaining great clients: Value-added; Self-Care; Frequent Buyer; Referra l, and much more
• Guest Handling - Behavioural Codes of Conduct
• How to measure client profitability and what this can do for you
• Programs & Promotions - Costs, Tracking & Monitoring
• Customer Compensation - Setting things right.

Module 5 - Operations

• Meeting the exciting challenges of your ever-expanding Job Description
• Interpreting and producing weekly reporting data
• Technology - It's your choice - Pros and Cons
• Time Pressed Management - Tips on how to save 90 minutes a day, every day!
• Nurturing and maximizing good supplier relationships
• Your outline to developing an all-encompassing Spa Procedure Manual: Staffing Policies; Workplace Programming; S ervice Procedures & Protocols; Products Handling; Infection Control; Emergency Preparedness and more
• Staff Handbooks: Content Outline
• Handling change in the spa
• Literature, documentation and process handling, with an eye on volume control
• Running successful staff meetings, huddles and rallies.

More About this Distance Learning Course