Spa Customer Service & Operations Business Manuals

130 Pages in 2 PDFs - Instant Download - (Not Sold Separately)

Service Excellence is your #1 Competitive Asset

These Business Manuals will show you how to create a multi-layered, systems-approach to customer service excellence that is maintained by a strong and stable daily operations framework

We'll show you how tapped-in leadership and strong professional integrity results in life-long customer loyalty and the absolute best business outcomes

Everything you do should be designed to enforce your Customer Service Strategy. Knowing how to get right down to the base level of your systems of delivery is the only way you can provide exemplary customer service. You not only need to choose attitudes; and define and continually refine staff behaviours; you need to streamline your "behind the scenes" activities to enable a smooth, successful operation.

Service excellence is the result of diligently upholding these measures, and staff is your critical ingredient. Companies that provide superior customer service always lead the way in productivity; cost effectiveness; employee morale; loyalty; word of mouth referrals; and profitability. We'll show you how to increase satisfaction and therefore consumption of products and services by your existing clients; increase their self-care awareness through education and goal setting; continually introduce new value and benefit-driven products and services to your clients; and ultimately grow life-long relationships that promise long-term financial rewards.

Your Customer Service Manual includes (49 Page PDF):

1. Developing a Service Strategy; The Fab Frontline; The Human Filter; Corporate Values; Internal and External Customers; Affluent Prospects; Opportunities of Service; Customers buy Relationships; Employees buy Opportunities; The New Normal; Energy Management;

2. Customer Retention Programming: Referral; Frequent Buyer; Gift Services; Value Programming; Personal Care Programs

3. Tracking and Targeting your Customers with RFM

4. Customer Compensation and Setting it Right; Situational Response Standards.

Your Operations Manual includes (81 Page PDF):

1. The Spa Director's Job Description and Evaluation

2. Leaders must have Activists; One minute Management; Delegation; Trade Secrets; Understanding boundaries; Staying on Schedule; Managing Change; Successful Meetings, Huddles & Rallies

3. Maximizing Supplier Relationships

4. Procedure Manuals and Staff Handbooks - sample Table of Contents

5. Disinfection and Sterilization; Procedural Summaries; Generally Accepted Principles

6. Inventory Management; Risk Management; Best Spa Practices; Improving Business Outcomes; Do it Yourself Mini Business Audit; Inspiring Spa Takeaways

7. Sample Documents

Think you might need more than just this Manual? Consider these items:

Distance Learning Certificate Courses

Course #1 – Spa Start Up, Management & Operations
Course #2 – Spa Management & Operations

Package Deals

Spa Start Up, Management & Operations Package Deal
Spa Management & Operations Package Deal

Individual Business Manuals

Spa Start Up Business Manual
Spa Finances Business Manual
Spa Marketing Business Manual
Spa Staffing Business Manual