Spa Customer Service & Operations Business Manuals
130 Pages in 2 PDFs - Instant Download - (Not Sold Separately)
Service Excellence is your #1 Competitive Asset
These Business Manuals will show you how to create a multi-layered, systems-approach to customer service excellence that is maintained by a strong and stable daily operations framework
We'll show you how tapped-in leadership and strong professional integrity results in life-long customer loyalty and the absolute best business outcomes
Everything you do should be designed to enforce your Customer Service Strategy. Knowing how to get right down to the base level of your systems of delivery is the only way you can provide exemplary customer service. You not only need to choose attitudes; and define and continually refine staff behaviours; you need to streamline your "behind the scenes" activities to enable a smooth, successful operation.
Service excellence is the result of diligently upholding these measures, and staff is your critical ingredient. Companies that provide superior customer service always lead the way in productivity; cost effectiveness; employee morale; loyalty; word of mouth referrals; and profitability. We'll show you how to increase satisfaction and therefore consumption of products and services by your existing clients; increase their self-care awareness through education and goal setting; continually introduce new value and benefit-driven products and services to your clients; and ultimately grow life-long relationships that promise long-term financial rewards.
Your Customer Service Manual includes (49 Page PDF):
Developing a Service Strategy; The Fab Frontline; The Human Filter; Corporate Values; Internal and External Customers; Affluent Prospects; Opportunities of Service; Customers buy Relationships; Employees buy Opportunities; The New Normal; Energy Management;
Customer Retention Programming: Referral; Frequent Buyer; Gift Services; Value Programming; Personal Care Programs
Tracking and Targeting your Customers with RFM
Customer Compensation and Setting it Right; Situational Response Standards.
Your Operations Manual includes (81 Page PDF):
The Spa Director's Job Description and Evaluation
Leaders must have Activists; One minute Management; Delegation; Trade Secrets; Understanding boundaries; Staying on Schedule; Managing Change; Successful Meetings, Huddles & Rallies
Maximizing Supplier Relationships
Procedure Manuals and Staff Handbooks - sample Table of Contents
Disinfection and Sterilization; Procedural Summaries; Generally Accepted Principles
Inventory Management; Risk Management; Best Spa Practices; Improving Business Outcomes; Do it Yourself Mini Business Audit; Inspiring Spa Takeaways