Spa Staffing Business Manual
124 Page PDF - Instant Download
This Staff Business Manual is full of the very best staff and management practices, including everything from recruitment; to professional growth and development; to long term staff retention strategies...and then some!
It is an eye-opening look into what you should be able to expect from your staff; and how to make them want to deliver it to you.
Today you will stop confusing what everybody wants, with what actually works!
Where do I find great staff? How can I keep them happy? How do I get them to perform better? What will make them care about the business? At some point or another, you will ask yourself each and every one of these questions.
High staff turnover diminishes your chances for service superiority and therefore a healthy business and profits. But knowing your businesses assets and the importance of selling those assets as opportunities, positions you above the competition during the recruitment phase, and onwards. Once you've landed the best candidates out there, know that they will insist upon a workplace where they can not only practice their craft in comfortable surroundings; but also enjoy pleasurable working relationships; and realize both personal and business growth potential and rewards. Providing these incentives will go a long way in retaining your #1 most valuable asset: your staff.
So let's choose to foster happy staff; who create happy customers; which maximizes retention; decreases expenses; increases profitability; and therefore brings a better bottom line!
Discover today, the simple steps you can take to enjoy the rewards that an inspired, motivated team can bring to your business
This Manual includes:
Gold Standard Recruiting; Value Packed Staff Proposals; Screening Resumes; Application Forms; Hands-on Demonstrations & Evaluations; Interview Rating; Telephone Reference Questionnaires; Making the Offer; Introduction to Workplace
Steps to great leadership; Superior People Practices; Growing Outstanding Therapists; Best Management Practices; Top Challenges you'll face
Staff Retention Programming: Performance Recognition; Bonus & Profit Sharing; In-house and Off-site Training & Development Programming; Referral; Mentoring; Shadowing; Buddy System; Service & Product Allotments & Discounts; Innovation & Work Smart Programs
Front Desk Finesse; Service Attitudes; Projecting an "In-Charge" Image; Front-line tips, attitudes and behaviours; Scripting; Mini-Marketing; Handling Complaints
Contracts, Agreements & Promises: Offer of Employment; Authorization to Release Information; Warning & Dismissal; Growth & Goals; Job Descriptions; Review & Evaluations; Compensation Contract; Non-Compete; Confidentiality; Independent Contractor.