For Existing Businesses

Existing Business (Re) Assessment

With the industry evolving at light speed, so must your business. Trends; new technology; globalization; client and staff demands and increased costs may be bringing your business down. The challenges can come in many forms. Our Business Performance Analysis will focus in and report on problematic areas. We'll uncover your business shortfalls and the corresponding opportunities for improvement and growth.

We will isolate the cause(s) and provide you with tangible solutions

Much of the information required to keep your business evolving is uncovered and brought to light for you in the 4-day Spas2b Successful Spa Management & Operations classroom course of study, now also available through our new Distance Learning platform. We always recommend you begin there so that you can approach the project with a fresh, inspired point of view.

Our first approach is to analyse business systems and shortfalls. Once we have uncovered root causes, we'll set in motion a priority plan to maximize your businesses potential and bottom line results. Your analysis might include the following:

Business Performance Analysis

• Financial Analysis - Cost of Goods; Operational Costs; inventory & purchasing procedures
• Market Positioning - Target market review; trends analysis; business (re)placement & opportunities
• Management - Assessment; training; and counsel
• Staff Development & Retention - Compensation; appraisal & reward systems; growth & goals
• Team Morale - Assess; systematize; train; and build
• Sales Departments Evaluation - Technology; booking systems; retail opportunities; new revenue streams
• Guest Experience - Evaluation; feedback analysis; areas of improvement
• Service Menu - Analyse breadth; depth; suitability; and service protocols
• Resources and Suppliers - Evaluate need for replacement and/or upgrading
• Traffic Flow - Rooms utilization; productivity levels; floor plan (in)efficiencies
• Operations - Overall review of whole in-house procedures.