Customized and Collaborative Training

Overview | Management Sessions | Staff Sessions

Management Sessions

These Management sessions are ideal for Spa Community Initiatives; Spa Membership Associations; Spa Franchise Heads and Multi-location Spa Facilities.

1. Develop and Build a winning Staff Compensation Model

Could you benefit from knowing what the most up to date staff pay options are and their associated advantages/disadvantages? We'll address this widespread concern, and take a fresh look at those options. A wide variety of possibilities and combinations will be presented to help you decide which one is the best choice for your Spa. We'll discuss the Employee vs. Independent; Hourly Wage vs. Commission; Fee for Service; Team Based Pay; Allotments; Retail Incentives; Bonuses, Benefits and much more.

2. Increase Profits by Monitoring your Spa's Critical Numbers

Critical Success Factors measure progress. You need to excel at them, in order for your Spa to be successful. In this one of a kind workshop, we'll identify the top financial industry indicators for both service and retail, and their formulas. Your Spa's profitability depends on productivity. If you can't measure it, you can't improve on it. You will quickly understand how valuable these calculations can be in evaluating, motivating and rewarding (or disciplining) your staff; how they become criteria for staff evaluations; and may even be used to help identify possible problems with booking, marketing, services or pricing. Knowing how to use these potent calculations to their full potential could prove to be your true measures of success.

3. Sustain your Business with a Strong Financial Plan

Would you benefit from knowing the fundamentals of creating your Spa Financial Plan? Whether you are in start up mode, or you are a seasoned veteran, your commitment to building a successful business must begin with a focus on finances. This easy to understand financial template will be delivered with enthusiasm to all of those needing encouragement in better understanding this important facet of the business. Come and join other professionals just like you for this informative, self-motivating presentation. Leslie will introduce you to the tools you will need to guide your spa with the strong financial leadership it deserves.

4. Stay "Tapped In" with these Important Up and Coming Spa Trends

A successful business Owner needs to be "tapped in" to stay ahead of the competition. Change is inevitable - you can't become complacent, you'll miss opportunities. This session will uncover the Top Industry Trends as they relate to the consumer; staff; equipment; products and treatments. We'll discuss the impact that new priorities in longevity and sustainability are making. How the environment, new technology and globalization are all causing us to take a second look at how we do business. Managers - zero in and lay plans early to handle what's coming down the pipes NOW.

5. How to Successfully Recruit, Strengthen and Develop your Talent

You hear it every day - Spa Owners everywhere are acutely aware of how difficult it is to find good people. It seems as though everyone you want to hire is already employed. But your competitive advantage hinges on your pool of talent. You absolutely must find ways to gain and retain the best contenders out there. This session will help you to: Sell your Spa as an opportunity; produce applications and questionnaires quicker; conduct resume and telephone screens more effectively; and interview and rate job applicants with professionalism and consistency to ultimately make the best decisions possible - ALL AT YOUR FINGERTIPS! Wouldn't it be reassuring to know you have a system in place?

6. Staff Retention Programming

What is it? Properly executed, it's the force that drives your employees to perform. Do you know what your staff really want or why they so often leave? Ask them and they'll probably tell you they need more management support; recognition, respect, incentives and growth potential. Do your promises of steadfast business philosphies and a caring corporate culture fit your behaviours as a Leader? We'll start with the individual and end with the team - designing your Opportunities for Employment and holding to the promise is guaranteed to keep you in the game.

7. Learn the ins and outs of Staff Contracts and Agreements

Think it, Ink it, Get it Signed - Turn your Expectations into Contracts. If it's time for you to reinforce the verbal agreements you've made with staff, this is the session for you. Formalizing expectations and then getting them in writing, shows your staff and potential candidates that you mean business. Clear, concise expectations are the #1 motivator in the world of business. After you have recruited your staff and you have both made your promises, you'll need to seal the deal. Your contracts will help do that for you - we'll cover them all.

8. Best Spa Business and Money Management Practices

This popular training segment will outline the top industry-specific business considerations as they relate to successful business development. We'll cover how to calculate product and service margins; promotional costs; average hourly revenues; revenue projections; departmental projections; payroll projections; incorporating Service and Retail Tally Sheets; inventory categorization; a light Key Performance Indicator review; optimizing your brochure; spa packages and sharing the numbers. A winning combination of your key business considerations.

9. Becoming a Leader with Presence - Facing Adversity with a Smile

The importance of learning how to handle adversity, negativity and "management isolation" in the spa with the use of superior people practices is essential. A Leader with Presence leads by example, guides with strength and purpose, and always sits at the head of the table. This seminar will not only show you how to develop into a respected leader, it will help you to employ the therapists of choice, and ultimately become the spa of choice.

10. Managing Change in your Spa

Are the winds of change blowing through your spa? This seminar is for all of you in the midst of change, or needing to make changes, but holding back because of fear or uncertainty. Do you have recurring problems with staff not doing what you want them to? Is your method of staff pay failing you? Does a lack of business systems affect your level of control? You are not alone.

All great challenges come with great rewards - this session will provide you with a sense of:

1. Hope - You'll see you really can turn this thing around.
2. Vision - You'll see clearly what exactly needs to be done.
3. Courage - You will be certain you are the one to do it.
4. Initiative - You will lay out a plan on how it will be done.
5. Confidence - You will gain respect and feel the power when it is done.

11. Let's Stop Confusing What is Wanted with What Actually Works

This training seminar is a compliation of the Spas2b Top 10 most commonly observed "Operational Offences". If unrecognized or ignored, poor business practices and unreasonable expectations can degrade and even damage the business. Somehow we've got to turn these unacceptable behaviours and practices over from the norm, onto the extinction list. We'll provide a fresh new set of alternative best business practices for each of these offenses and actually help you turn your business pitfalls into company winfalls. *Similar to the "Best Business and Money Management Practices", but with more emphasis on finding solutions.