"This woman is so in her element as a Spa Trainer/Consultant.
I had the great honour of sitting in Mrs. Lyon's Spa Management class in 2005;
she delivered the goods then and she is still doing so today.
Spas2b is a standard bearer in the industry and Mrs. Lyon is always outstanding!!!"
Be sure not to miss the tons of Spa Management information in Leslie's SpaEd Blog
Webinar with LSC / SIAC - April 23/14 - Stop Confusing What's Wanted with What Works!
Spa Industry Association of Canada is pleased to present a series of one-hour, online education presentations in 2014.
Wednesday, April 23, 2014, 2pm Eastern
Presented by: Leslie Lyon, Spas2b
Leslie Lyon is President of Spas2b Inc., and has been involved in the Spa Industry for over 30 years. Today Leslie enjoys her profession as an international educator, writer and speaker. Spas2b is a global leader in online Advanced Spa Management Education. The Spas2b Spa Management courses have been awarded CIBTAC Endorsement internationally, CEU Approval in 7 provinces across Canada with clients in 66 countries.
Too often, there is a disconnect between what our staff want from their job, and what actually works within the business. Many factors have played into this gradual ‘conditioning’, but perhaps the most important contributor to our staff’s misguided notions, is simply the fact that no one has ever clearly defined what their on the job expectations will look like. Now they are working at your spa, saying ‘That’s not my job’, and ‘I didn’t sign up for this’! What should you do?
We’ll clear the confusion by identifying the most notorious areas of staff and management disconnect, and what you can do to solve the problem.
Ideal Audience: Spa Management and their staff.
Objectives: Encourage management to clearly communicate expectations to staff. Educate staff on how to think more like a manager for better understanding and respect of business needs and processes.
Outcomes: Reduce struggle-time- waste; enjoy better staff/management relations and therefore improved business efficiency.
Take Aways: Proven, effective strategies whose implementation will yield results.
Non members pay a nominal fee to participate in this webinar.
Webinars are complimentary to all Leading Spas of Canada members.
February 2014 - We welcome our 66th Country - Qatar
February 2014 - We welcome our 65th Country - Poland
February 2014 - Introducing our New Edition Online Spa Management Courses
Spas2b has now combined Advanced Spa Business Management materials with a world class, intelligently integrated online platform. Together, this learning experience will challenge conventional ideas about what a Spa Management Certificate Course should deliver.
August 2013 - We welcome our 64th Country - Bulgaria
July 2013 - Guest Contributor to Global Spa & Wellness Weekender ENews: The Metric Minute
Spas2b is happy to have been invited as a Guest Editor for the Global Spa & Wellness Summit on
identifying your most profitable service performers, for better profitability.
If you need to know more about positioning your services for profit and the importance of analysing and containing costs, please read on….and enjoy!
A Defining Moment: Issue 32: A formula to Identify Your “Top Tier,” Most Profitable Performers
If you are in the service business, you know time is money—and that making every minute profitable is the key to success. In this “Metric Minute,” Leslie Lyon, president of Spas2b Inc., shares a formula to help you determine which services are “Top Tier” performers and which will generate high revenue per hour/minute, provide high-gross profit margins and are in high demand.
May / June 2013 - The Spas2b Management Courses are now officially CEU Approved in 7 Provinces across Canada
College of Massage Therapists of British Columbia
West Coast College of Massage Therapy
College of Massage Therapists of Newfoundland and Labrador
Massage Therapists Association of Nova Scotia
Registered Massage Therapists Association of Ontario
Prince Edward Island Massage Therapy Association
Massage Therapists Association of Saskatchewan
April 2013 - We welcome our 62nd Country - Ethiopia
January 2013 - We welcome our 61st Country - British Virgin Islands
Happy New Year! Don't miss our new Consumer Trends Blog to bring you and your business up to speed in 2013!
Our Online Spa Management Courses are now CEU-Approved in Saskatchewan by the Massage Therapist Assocation of Saskatchewan, Inc. (MTAS) and in British Columbia by the College of Massage Therapists of British Columbia (CMT).
November 2012 - We welcome our 60th Country - Aruba
Our Online Spa Management Courses are now CEU-Approved in Nova Scotia through the Massage Therapists Association of Nova Scotia (MTANS) and in Prince Edward Island through the Prince Edward Island Massage Therapy Association (PEIMTA).
Join Leading Spas of Canada and Leslie Lyon for our 'Kickin KPIs' webinar
Leading Spas of Canada presents
KPIs – “Kickin” Performance Indicators
with Leslie Lyon
Wednesday, November 14, 2pm Eastern
We’ll uncover our Top 10 most potent list of Kickin’ Performance Indicators (KPI’s) used to measure your spa’s actual and potential levels of success.
But we’ll take that one step further, and show you how to kick them into high gear!
- Benchmarking with metrics plays a vital role in your businesses growth and goals plans, and how you put them to work for you can be powerful!
- Used as positive motivators, they can accelerate staff to higher levels of performance and significantly improve your businesses bottom line...fast.
- From proven basics to advanced metrics, we’ll provide the formulas; methods for implementation; tangible campaign strategies; and guidelines for setting up your “at a glance” reporting system.
5 attendees of this presentation will be randomly drawn by LSC/SIAC to win the
Spas2b Inc. Financial Planning Program – $169 value!
**This one of a kind industry gem includes 68 customizable Excel Spreadsheets that will walk you through every single step required to get your finances under control and your future on track. The professionally finished format is an outstanding complement for insertion directly into your Start Up Business Plan, or to simply use on a month-to-month basis as your business's chief financial reporting system (CFRS).**
October 2012 - We welcome our 59th Country - Maldives
Our Online Spa Management Courses are now CEU-Approved through the College of Massage Therapists of Newfoundland and Labrador (CMTNL).
September 2012 - We welcome our 58th Country - Serbia
August 2012 - Spas2b Online Distance Learning Courses now CIBTAC Endorsed
After rigorous testing, CIBTAC have awarded the Spas2b Inc. Online Spa Management Distance Learning Courses with their sought after authenticated accreditation status which classifies the Spas2b Inc. training programmes as CIBTAC Endorsed.
Now with CIBTAC's endorsement of quality assurance for the best training and Spas2b's established reputation in over 50 countries around the globe, you, your customers, your students and staff can feel secure in knowing your Spa Management credentials are recognized as being among the highest business standards in the world; tailored to provide for the requirements of the international industry.
August 2012 - We welcome our 57th Country - Netherland Antilles
Leslie's SPA Blog posts this month centered around our 3-Part Series on Spa Directors. We get so many questions each month, from those interested in becoming Spa Directors or Managers, that we decided to address these common questions and concerns. These blog posts correspond well with Global Spa & Wellness Summit's Research on Spa Mannagement Workforce & Education: Addressing Market Gaps Survey, provided by SRI International.
May 2012 - We welcome our 56th Country - Greece
April 2012 marked the beginning of our NEW Monthly Promos
For the month of April, when you buy any Spa Business Instant Download at full price, you'll receive your second download for half price! Watch Shop Spas2b for ongoing promos!
March 2012 brought us a new Spa Management client from the Seychelle Islands - our 55th Country
We welcome our 55th Distance Learning Country this month! The Seychelles is a small island nation located in the Indian Ocean. It is made up of 155 tropical islands; the majority of which are uninhabited...but they are definitely inhabited by some georgous spas!
February 2012 brought us two new Spa Management clients - our 53rd and 54th Countries
Very happy to announce that we are now in Whangarei, New Zealand and Bangkok, Thailand!
Our January 2012 Blog on Trends draws wide recognition
Our interpretation of how the 2012 Trendwatching.com Annual Trends Review could be applied to the spa industry was very well received. It was tweeted, re-tweeted and published by: 4Hoteliers; ISPA SmartBrief where it became the #2 "clicked" story of the day; exclusive commentary with Skin Inc.; Spa Trade/American Spa; and Universal Companies. A very big thank you to our supporters!
January 2012 – Introducing the NEW Shop Spas2b eCommerce website full of Spa Management Manuals & Bus. Tools
We listened to your requests, and have just launched an extensive new line up of Shop Spas2b Package Deals and Al a Carte Spa Business Tools, including Spa Management Manuals; Financial Reports; Templates and Training Programs. Up until recently, we know that many of you haven't been able to easily access the educational resources needed to enhance your careers and improve your chances at success. Well, we've just changed all that.
January 2012 – Introducing Leslie’s Blog “My dad always told me I had an awful lot to say!”
December 2011 - Two more Spa Management clients - our 51st and 52nd Countries
Thrilled to say that we now have clients in Chatswood, Australia and Gardabaer, Iceland!
November 2011 – Leslie will be introducing Debra Locker of Locker Public Relations on her Leading Spas of Canada Webinar
Everything You Ever Wanted to Know about PR & Media on November 22, 2011. Presented by 17-yr communications expert Debra Locker, this session will engage you in creating stellar Public Relations programs with three simple ingredients: Relationships, Pitches and Perseverance. From the do’s & don’ts as well as answers to questions you have been afraid to ask, Debra will help you build a framework for a successful PR program. Debra is the President of Locker Public Relations, an award-winning boutique firm. She specializes in representing skin care, spa, eco and luxury lifestyle companies.
October 2011 – Leslie is now a Guest Blogger for Spa Trade by American Spa
October 2011 – Join Leslie and the Leading Spas of Canada for Leslie’s webinar “DIY Mini Business Audit” October 4, 2011.
Do it Yourself Mini Business Audit
“Ranking determines handling”
“Make no business decisions without knowing why you’re making them”
Not all staff members; clients; and services deserve the same treatment...they all need to EARN it!
This webinar is jam packed with takeaways. Today you will discover how to analyze and identify your major problematic areas, and then install systems that will dramatically improve business outcomes.
- Mathematicallyidentify if your top performers are who you really thought they were;
- Size up what programs and subsequent tracking systems will boost front desk contribution;
- Identifyservice and product tiers based on factual calculations;
- Alignscales of pay with department scales of contribution; and staff tiers with service tiers;
- Gauge how your client’s profitability compares to potential LLV (life-long value) estimates;
- Calculateif your service prices match your market position;
- Determinewhat actions your high COS (cost of service) might require;
- Recognizemarketing dollar waste vs. opportunity;
- Optimizeyour floor plan and brochure for highest growth potential;
- Conclude if your staff wages as a percentage of services are allowing you to profit.
Most importantly: Pinpoint where your management and leadership skills need to improve for sustained staff support and business success.
Let’s start doing less of what’s not working, and more of what is, TODAY!
September 2011 – Spas2b Inc. is now in 50 countries!
Congratulations to Samella Herve, Reiki Master / Teacher / Practitioner, Reflexologist and Massage Therapist (Certified CIBTAC). Samella is from Noumea, New Caledonia, a small island nation in the South Pacific Ocean. As the 50th new country to register for our Spa Management Distance Learning Program, Samella received her Spa Management Program and shipping FREE.
"Spas2b was recommended to me by a friend from Beijing. She participated in a few conferences organized by Spas2b and was very happy with them, and highly recommended the course. I've been looking for a Spa Management Course for a long time, and I found exactly what I was looking for with Spas2b. Very clear and concise content, well organized and specially suited for my requirements." Samella Herve
August 2011 - Leslie is now a Guest Blogger for Spa Insider at Universal Companies
Leslie has worked ongoing with Universal Companies since 2008, providing articles and webinars to the spa industry and business professionals.
Spa Canada Magazine and Spas2b Inc. have once again teamed up to bring you a new spa article within each 2011 magazine issue, titled "Leslie's Power Tips". These quick solutions and fast fixes have the ability to bring you instant results, allowing you to turn business pitfalls into financial winfalls!