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Junior and Senior Staff Positions

A question submitted to Spas2b:

I was just at a spa who had junior and a senior pay scales on their brochure. The junior staff services cost less than the senior staff services – is this a new trend? I’ve seen it in hair salons a few times, but never in spas. And does this mean that a client should expect a lower quality service if they get a junior?

Reader Response:

I think the problem with offering junior and senior positions, is the grey area in service quality – what should they expect for less? and will it be worth it. It’s kinda like having an esthetic student do your services at the school – you expect a bit less cause you’re getting a better price – but it is a school, and more accepted. I think junior and senior positions should stay in the hair salon – I don’t think there’s any place for anything less than a great facial or body treatment in the spa.

Reader Response:

This is ok for larger spas who have junior staff positions always coming in. If you have 5 or less staff, it can be more work than its worth, keeping up with the work and systems that have to accompany this approach – including a brochure that may be obsolete from time to time if you have no junior members.

About Leslie

Spas2b Inc. is a full service Spa Development company, specializing in Online Spa Management Distance Learning Courses, Spa Business Manual Instant Downloads & Resources, and Spa Consulting Services.
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