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Stop Confusing What is Wanted (Expected), with What Actually Works!


Do any of these examples look familiar to you?


What is Wanted / Expected What Actually Works
  1. 50% or more commission on full price of service…
Hourly wage, supplemented with service incentives, based on performance, costs backed out.
  1. To use “down-time” to swap services with co-workers…
Staff is assigned quarterly service allotments
based on individual or team performance. Administered during off-hours
only (Exception: During training).
  1. Commission percentage paid on whatever is sold in retail products…
Sliding scale payout in effect, based on graduating sales achievements.
  1. Owner is solely responsible for marketing and growing the business to keep things busy…
The whole team plays an active role in building the business through networking, mini-marketing assignments and
expected performance and productivity standards set by you.
  1. Seniority dictates appointment booking priority…
Provided staff is “Service Ready”, all are awarded
equal booking opportunity to grow their talents, relationships and your
  1. Weekends and evenings off more often…
Turn undesirable schedules into desirable ones by
providing staff with tangible incentives to work I.e.: Higher pay for
prime time hours.
  1. Don’t want to sell retail at all…
Develop the “retail mindset” with training and
tools. Assign individual and team quotas and goals as part of staff
“Performance Criteria”.
  1. Owner pays for in-house and off-site staff training…
Assign “Course Objectives”; “Expected Outcomes”;
and associated “Achievement Timelines” to all authorized training. Use
incremental reimbursement based on staff success.
  1. To access customer data base, files and appointment schedules at any time…
Assign access to restricted personnel only.
  1. Annual pay increase…
Increases are based on meeting or exceeding the Performance Criteria you have outlined in your Staff Evaluations.


About Leslie

Spas2b Inc. is a full service Spa Development company, specializing in Online Spa Management Distance Learning Courses, Spa Business Manual Instant Downloads & Resources, and Spa Consulting Services.
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