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Course #1 - Spa Start Up, Management & Operations - $1,195 CAD

For Spa Start Ups and developing Professionals. This Spa Management course will give you the practical skills to build a lean, high performance spa business model. More Information...

Course #2 - Spa Management & Operations - $995 CAD

For Spa Principles and developing Professionals. Learn how to minimize tough business challenges with creative thinking and a sensible, strategic approach. More Information...

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Our mobile-ready system gives you anywhere, everywhere access

Free Business Plan eBook

Top 10 Best Spa Practices

Monitor Top 3 Priorities

1.  Staffing – Maintain a deep pool of talent with ongoing recruiting, evaluations and fine-tuning.

2.  Finances – Compare service and retail projections to actuals – weekly, monthly and annually.

3.  Customer Attraction – Graph your seasonality – always plan campaigns two months in advance of slow times, ie. Print Christmas  brochure with January specials.

Involve & Evolve Staff

Share business pitfalls and win  falls; train in advance of all promos and intros; staff write their own  Job Descriptions; ask what they need to succeed; don’t set them up for  failure by not giving them the tools; endorse deliberate development.

Develop & Envelop Clients

Evaluate and refresh “Service  Opportunities” often; tell clients what you SEE & HAVE; always  pre-book next visit; get VIP’s in for promos first; promote  “programmed” skin care; set goals; get their permission to educate- recommendations become service extensions, not a sales.

Watch the Trends

Stay progressive by understanding  globalization, current technological revolution, economic changes,  environmental concerns, customer priorities, staff demands.

Know your Competition

Know their 4 P’s – Price, product,  promotions and placement. Never copy or steal from them, keep your  business ethics in tact, be “faster paced”, not “fear based”. When they
yin, you yang.

Manage the Money

Promote high margin services only;  sell services that generate retail; adjust staff commissions if  discounting; up charge spa packages; pay staff based on performance;
up-sell service add-ons; cross-sell aggressively; use perceived value  to increase prices; control staff usage.

Be a Leader with Presence

Walk the floor; get involved; one on  ones; recognize accomplishments publicly; know what each staff hold  important; teach something to your staff daily; learn something from
your staff daily; encourage them to do the same; reward good behaviours.

Think it, Ink it, Get it Signed

Show you mean business by having  your staff sign an Offer of Employment; Probationary Agreement; Spa  Policies, Behavioural Conducts; Service Procedures; Job Descriptions;  Evaluations; Compensation Packages; Privacy and Non-Compete Agreements.

Get Online

The visit or phone call to your spa  earlier, may prompt an online purchase or booking later; Spa goers  visiting your city find out about you; email programs and campaigns  take almost no time or money; shows you are on the fast track, not the
extinction list!

Take care of You

Be self-ish, not selfish. Your ability to shed a positive light will be the single most important thing you do.

About Leslie

Spas2b Inc. is a full service Spa Development company, specializing in Online Spa Management Distance Learning Courses, Spa Business Manual Instant Downloads & Resources, and Spa Consulting Services.
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