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Top 10 Challenges

Face these challenges with a smile!


Problem Why it Happens How to Solve it
  1. Employees don’t do what you want them to do
Because you haven’t shown them how to do it
Open your mouth often and talk to your employees;
show them how to do it and when to do it, and then show them how to do
it better and when to do more of it; and how to smile when they’re
doing it.
  1. Products don’t sell
Because you haven’t made your mind up to sell them

First, teach your employees to love the products
(not how to sell the products, that comes later).
Second, train your customers to love themselves
(not to purchase products, that will follow).

Show employees that there are only two revenue streams in the spa – services
and retail – one is nothing without the other; then give them a big smile.

  1. Service quality becomes inconsistent
Because consistent quality service controls have not been upheld
Set the standards, and then reward behaviours such as:
generous desire to please; concurrence;
kept promises; respect of processes; voluntary acceptance and
support of management; smiling a lot.
  1. Employees become belligerent
Because you have not developed and nurtured the relationship
Spend 50-60% of your day on staff development;
have one on ones, vow to learn something from your staff every day; vow
to teach something to your staff every day; persuade them to learn and
teach something to each other every day; encourage them to smile a lot.
  1. Employees do not show initiative
Because there is no incentive
Always offer staff unique challenges;
inject new energy into old job descriptions; recognize their efforts;
laugh at their mistakes; always strive towards new goals; give them
copious rewards; smile with them.
  1. Customers don’t come back
Because they haven’t been shown that you really want them back
Give them lots of presents; verbally thank them; be their servant; share the occasional secret; care about their life, make them smile.
  1. Employees always want more
Because they don’t know it’s not available
Report on the Spa’s progress – share your
winnings; communicate short falls; cut out the happy talk; make sure
your spa doesn’t reek of success as you underpay your staff; know your
star performers and give them more than they deserve; still smiling.
  1. Employees look for greener pastures
Because theirs is no longer fresh

Identify potential and develop their
talent; don’t assign a mentor – be their mentor; provide stretch
opportunities; ask them to show you how to grow; show them your smile.

  1. Employees talk about you behind your back
Because there are so many things on your back
Learn how to delegate(assigning the task but retaining responsibility);
(handing over both the task and the responsibility);
or defer
(putting off non-priority tasks for you to complete later).
Pay special attention to defer; set aside 3 consecutive hours,
once a week for deferrals.Get the monkeys off your back and your staff will get off too, and then smile!
  1. You are working too many hours
Because you have to
Working smarter means working hard, less.
Focus only where you can provide the most benefit;
take 10 minutes at the beginning
of each morning, an hour at the beginning of each month;
and a day at the beginning of each year,
identify priorities and weigh their importance; know
when to bring in the professionals; and keep on smiling!


About Leslie

Spas2b Inc. is a full service Spa Development company, specializing in Online Spa Management Distance Learning Courses, Spa Business Manual Instant Downloads & Resources, and Spa Consulting Services.
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