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Checking if I received a tip

A question submitted to Spas2b:

My client was very pleased with the service but I didn’t receive a tip and I am sure she left one. Is it ok to ask the client if she did leave a tip so that I can follow up with the front desk or management to find out what happened?

 

Our Response:

I believe the way this should be handled is probably the reverse of what you are suggesting.

I would first approach the reception and double-check with them to see if they recall that particular client situation. If unsatisfied, I would mention my concerns to management, and leave it in their hands.

To bring your client into this situation may make the situation more difficult than it needs to be, and even appear unprofessional to the client. They may feel this kind of situation must indicate other distrustful situations are also occurring within the business.

If this happens more than once, take a proactive role in volunteering to find and develop a solution to better monitor spa gratuities. Perhaps this event has simply not been given enough attention and just needs some tweaking to ensure a more efficient, fair disbursement of monies.  Leslie Lyon

 

About Leslie

Spas2b Inc. is a full service Spa Development company, specializing in Online Spa Management Distance Learning Courses, Spa Business Manual Instant Downloads & Resources, and Spa Consulting Services.
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