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Upcoming Webinar: Stop Confusing Wants with Needs!


Spa Industry Association of Canada is pleased to present a series of one-hour, online education presentations in 2014.


Stop Confusing What’s Wanted with What Actually Works!

Wednesday, April 23, 2014, 2pm Eastern

Presented by:   Leslie Lyon, Spas2b

Leslie Lyon is President of Spas2b Inc., and has been involved in the Spa Industry for over 30 years.  Today Leslie enjoys her profession as an international educator, writer and speaker.  Spas2b is a global leader in online Advanced Spa Management Education.   The Spas2b Spa Management courses have been awarded CIBTAC Endorsement internationally, CEU Approval in 7 provinces across Canada with clients in 66 countries.

Webinar Description

Too often, there is a disconnect between what our staff want from their job, and what actually works within the business.  Many factors have played into this gradual ‘conditioning’, but perhaps the most important contributor to our staff’s misguided notions, is simply the fact that no one has ever clearly defined what their on the job expectations will look like.  Now they are working at your spa, saying ‘That’s not my job’, and ‘I didn’t sign up for this’!  What should you do?

We’ll clear the confusion by identifying the most notorious areas of staff and management disconnect, and what you can do to solve the problem.

Ideal Audience:  Spa Management and their staff.

Objectives:  Encourage management to clearly communicate expectations to staff.   Educate staff on how to think more like a manager for better understanding and respect of business needs and processes.

Outcomes:  Reduce struggle-time- waste; enjoy better staff/management relations and therefore improved business efficiency.

Take Aways: Proven, effective strategies whose implementation will yield results.

Non members pay a nominal fee to participate in this webinar.

Webinars are complimentary to all Leading Spas of Canada members. 


About Leslie

Spas2b Inc. is a full service Spa Development company, specializing in Online Spa Management Distance Learning Courses, Spa Business Manual Instant Downloads & Resources, and Spa Consulting Services.
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