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Author Archives: Leslie

About Leslie

Spas2b Inc. is a full service Spa Development company, specializing in Online Spa Management Distance Learning Courses, Spa Business Manual Instant Downloads & Resources, and Spa Consulting Services.

Service Menus gone Wrong

A question submitted to Spas2b: How many services should you have of each treatment category on your menu?  Where do you draw the line and still have enough to answer to most clients’ interests?  Our Response: Big or small, a … Continue reading →

Spa Tips & Gratuities

  A question submitted to Spas2b: How should we be handling gratuities at the front desk? We are accepting tips on our new credit card chip machine and print off a report at the end of each day that shows … Continue reading →

Customers Bad Behaviour

  A question posed to Spas2b by a client of Spa Life Magazine: We have a very difficult client that frequents our spa who without exaggerating is miserable, but she keeps coming. How can I get our staff to better … Continue reading →

2012 Trends Recap – Part 1 of 2

  I always get excited when I read the Trendwatching.com annual trends report, and this year is no exception. Technology is driving many of these trends and because of this, a  “re-positioning” of sorts continues to be forced upon businesses big … Continue reading →

2012 Trends Recap – Part 2 of 2

  Part 2 of this Trends blog post, is a continuation of our recap of the Trendwatching.com Trends Report. 7.  Idle Sourcing Crowd-based problem solving will continue to shake up business processes and force innovation, but idle-sourcing is making it even … Continue reading →

Front Desk Intelligence

girl  If you keep hiring more and more of the same kinds of receptionists; the same ways you always have; with the same sad results; maybe now is the time to do things differently.  Re-vamp your  “Recipe for a Receptionist” to: … Continue reading →

Financial Management

  No matter whom it is you consult with, spa industry experts will tell you it’s all about the numbers and how to take them from paper, to profits. So the focus of this article will be how to take … Continue reading →

Top 5 Business Inspirations

  Now is the time that the “luxury” of spa, must become the “business” of spa When I see any of these 5 items in practice inside a spa, I am impressed. The business of spa has to dominate the … Continue reading →

1 Year Marketing Plan

  Each year you should be developing a newly revised Marketing Plan. Your plan should be multi-dimensional, allowing you to reach your clients 7 times through 7 different mediums, and always viewed as a long-term, repetitive-messaging project. At the end … Continue reading →

Figuring out my service profits

A question submitted to Spas2b: What things should I be considering when I price my services so that I can make a profit?   Our Response: You will probably know about where your services should be positioned if you have: … Continue reading →