Take us Anywhere, Find us Everywhere

Leslie's SpaEd Blog

Do you need
Spa Business Management
solutions with substance?

 

 

Blog Categories

Blog Tags

Online Learning

Course #1 - Spa Start Up, Management & Operations - $1,195 CAD

For Spa Start Ups and developing Professionals. This Spa Management course will give you the practical skills to build a lean, high performance spa business model. More Information...

Course #2 - Spa Management & Operations - $995 CAD

For Spa Principles and developing Professionals. Learn how to minimize tough business challenges with creative thinking and a sensible, strategic approach. More Information...

We're Mobile Ready

Our mobile-ready system gives you anywhere, everywhere access

Free Business Plan eBook

Category Archives: Customer Services

Stand out and get talked about!

  Now more than ever, your excellent spa services must be accompanied by imaginative ideas that will cause a stir and make you STAND OUT AND GET TALKED ABOUT!  My inspiration for this blog came from these fascinating Facebook Pages: Old Moss Womans Secret … Continue reading →

Promotional Ideas that Sell

  A question was submitted to Spas2b: We have a very expensive customized facial and it is amazing. Now more than ever it is very hard to sell this treatment, but once they have it,  they want it again. What … Continue reading →

S W O T vs. Swag?

It may not win the popularity contest… SWOT:   Strengths; Weaknesses; Opportunities & Threats Analysis vs. SWAG:   Spontaneous Wild @ss Guess! BUT Which is preferred….? SWOT definitely   Which is more popular….?  SWAG most definitely ! First of all, please forgive … Continue reading →

C.R.E.A.T.I.V.I.T.Y. – 10 Steps to becoming a “ThinkerSpa”

iStock_000000257529_L1  “To have a great idea, have a lot of them.” – Thomas Edison   The importance of becoming an “everyday creative” can no longer be overlooked; the future of your business depends on it.  If you’re not practicing everyday … Continue reading →

Your Story…Their Journey – Part 1

Your Story...Their Journey - Part 1As your sales cycle becomes longer and the landscape more complex, so too does the customer journey Before your audience is ready to buy, in most cases they will want to have experienced numerous interaction points with you, throughout the chapters … Continue reading →

Your Story…Their Journey – Part 2

  In Part 1 of this Blog, we discussed how technology is helping power who we are, and the importance of gaining recognition on numerous platforms to help tell your story.  Today we’ll discuss more of those platforms and their … Continue reading →

Retailing: The Formula

If retail is going to be one of the main focuses of your business (and it should be!), we believe that the appropriate space must be allotted based on a practical 4-point formula; not an impractical guesstimate. Too much, or too little space … Continue reading →

Customers Bad Behaviour

  A question posed to Spas2b by a client of Spa Life Magazine: We have a very difficult client that frequents our spa who without exaggerating is miserable, but she keeps coming. How can I get our staff to better … Continue reading →

Front Desk Intelligence

girl  If you keep hiring more and more of the same kinds of receptionists; the same ways you always have; with the same sad results; maybe now is the time to do things differently.  Re-vamp your  “Recipe for a Receptionist” to: … Continue reading →

Workplace Polarity: Mastering the Push & Pull in our Relationships – Part 1 of 4

By Jill Cressy & Leslie Lyon In the workplace we need to blend our masculine and feminine qualities Whatever our current purpose – passive or assertive, leadership or partnership, buyer or seller. Consider that you have the power to guide … Continue reading →