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Category Archives: Customer Services

Workplace Polarity: Mastering the Push & Pull in our Relationships – Part 2 of 4

Yin: Feminine Energy In yoga we talk about Yin and Yang energy, our feminine and masculine qualities. Every person requires both of these energies in the workplace. It’s not about balance, it’s about ‘energetic play’, the dance of ‘pull’ and … Continue reading →

Workplace Polarity: Mastering the Push & Pull in our Relationships – Part 3 of 4

Masculine: Yang Instinct and onwards Other circumstances in our day require Yang instinct, our masculine energy. We can’t be in the now so much that we fail to think about the future. We need to stay grounded in the practical … Continue reading →

Workplace Polarity: Mastering the Push & Pull in our Relationships – Part 4 of 4

Facing Workplace Challenges The ability to convey our message in a caring, constructive manner, should we decide it does need to be said, is the third variable in mastering the push and pull. As a Spa Professional, maybe you feel … Continue reading →

Robust Spa Retail must be System-Driven!

  Getting your spa staff to sell retail has been in the Top 3 spa business challenges category for decades! But somehow we think our low involvement still warrants high expectations…….what?? With your dedication, these 5 systems to Robust Retail … Continue reading →

Extraordinary Spa Professionals

  The Ingredient that’s missing in the struggle for success is “Focus” You must have a focus in your career as a Spa professional.  You simply cannot move through each day without a professional growth plan.  You will find yourself … Continue reading →

SPA Housekeeping – Part 1 of 2

  Clean & Maintain Cleaning and maintenance prevent the build-up of soil, dust or other foreign materials that can harbor infection, but this is seldom the reason for the spread of infection. Although there is no risk of transmitting infectious … Continue reading →

SPA Housekeeping – Part 2 of 2

Quick Glance: Hand Washing and Glove Usage Guidelines Yes, you’ve heard it all before; hand washing is a very important procedure for preventing infections. But unfortunately, it’s not always a priority! So I’ve taken the opportunity to remind you and … Continue reading →

Checking if I received a tip

A question submitted to Spas2b: My client was very pleased with the service but I didn’t receive a tip and I am sure she left one. Is it ok to ask the client if she did leave a tip so … Continue reading →

Knowing Your Promotional Costs

  Do you know what it costs you to run each of your promotions? Again this is an area of great importance, because promotions are not always profitable ventures, however they are always laborious ventures! Let’s provide the example of … Continue reading →

Marketing Ahead of the Curve

  New Levers of Change If you survived the last couple of years, you may now be feeling that everything will be ok.  But unfortunately “the rising tide does not lift all boats”.  Real change has happened and our approach … Continue reading →