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Category Archives: Operational

SPA Housekeeping – Part 2 of 2

Quick Glance: Hand Washing and Glove Usage Guidelines Yes, you’ve heard it all before; hand washing is a very important procedure for preventing infections. But unfortunately, it’s not always a priority! So I’ve taken the opportunity to remind you and … Continue reading →

Disposable nail polish brushes

A question submitted to Spas2b: We’re wondering about disposable nail polish applicators. Why on earth are they basically non existant? We’re thinking in terms of transfering bacteria etc…..   Our Response: Using disposable nail applicators (as with the case of … Continue reading →

Spa Infection Control

A  question submitted to Spas2b: I have heard that setting up a Sterilization Centre is a good idea, but how do I do this and what do I need?   Response from:  From Vicki Malo, Director of Sales, KvG Group, … Continue reading →

Pedicure Privacy

A question submitted to Spas2b: Can you tell me how much privacy clients usually prefer to have during their pedicure, and if I should be putting them in a separate room, using partitions, or what?   Our Response: If you … Continue reading →

Is your Spa a Prototype for Success?

  You’re Opening a Spa! You spent months, years perhaps, in preparation for your spa opening. You found what you believe to be the perfect location with perfect potential for making your client’s hearts sing and the business cash register … Continue reading →

Customer Complaints

A question submitted to Spas2b: A customer complained about my service, but I don’t think the complaint was fair. I’m fairly new here and was never trained on the treatment and had to check my notes in the service. She … Continue reading →

Top Business Boosters – Part 1 of 3

  1.  Stay “Tapped in” Being on top of whats trending is the jumping off point for anyone looking for deeper rewards and a more lucrative future. There are many ways to grow your business, most of which will build … Continue reading →

Top 3 Business Boosters – Part 2 of 3

 2. Analyze Client Profitability Handle your Clients according to the value they bring to the business “You will be most successful if you are a business who is diligent in gathering customer data and then providing initiatives that will encourage … Continue reading →

Top 3 Business Boosters – Part 3 of 3

  3. Discover Passive Income Passive income is creating a steady stream of cash flow with little or no effort and at the same time allowing you to keep your expenses down. The ultimate goal is to free up more … Continue reading →

Inspiring Spa Takeaways – Part 1 of 2

  While attending a Woman’s Convention, one of the speakers said something that I have never forgotten. She said that if you come away from a Conference with 2 or 3 good contacts, you have done well. That comment really … Continue reading →