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Category Archives: Operational

Inspiring Spa Takeaways – Part 2 of 2

Lessons Learned… With the many inspirational spa experiences available to us, there must also be the lessons learned…   This is not a spectator sport people! In a recent spa visit, as I stood showering the mud off my body, … Continue reading →

DIY Mini Business Audit – Abbreviated Version

Now is the time to do more of what’s working 1.  Examine Staff Compensation If you’re seeing red, the first place you need to go is your Cost of Goods (COG) to review your service staff compensation.  Consider this:  to see … Continue reading →

Stop Confusing What is Wanted (Expected), with What Actually Works!

  Do any of these examples look familiar to you?   What is Wanted / Expected What Actually Works 50% or more commission on full price of service… Hourly wage, supplemented with service incentives, based on performance, costs backed out. … Continue reading →

Top 10 Best Spa Practices

Monitor Top 3 Priorities 1.  Staffing – Maintain a deep pool of talent with ongoing recruiting, evaluations and fine-tuning. 2.  Finances – Compare service and retail projections to actuals – weekly, monthly and annually. 3.  Customer Attraction – Graph your seasonality … Continue reading →

Single Operator Software

A question submitted to Spas2b: Is there a software program out there that is specifically made for single use or small spas?   Our Response: Elite Software has a single-operator version, as does Mind-Body.  Some of the very well known software programs … Continue reading →

Energy Management for Workplace Vitality!

by Jill Cressy Stress is Here The complexity of our world is increasing with higher competition, greater demands and more responsibilities. In the workplace, there is much bubbling up, with many feeling overwhelmed, burdened and on tilt. We attempt to … Continue reading →

Body Draping

A question submitted to Spas2b: I’m not sure how to correctly drape the client during body treatments and I think it’s obvious! Is it true that they are supposed to be covered at all times, except the part you are … Continue reading →

How should we charge for group bookings?

A question submitted to Spas2b: We have a question in regards to a large number of patrons (10)booking the spa on a Saturday. We have charged a rental fee in the past, and asked that everyone has 2 services done. … Continue reading →

Categorize your Inventory

I could go on for paragraphs on inventory management, but instead I’m going to zero in on what I believe to be the most important factor. As the Spa Manager/Owner, when you know your product ranks, every decision surrounding those … Continue reading →

Mobile Spas – How can we find out more?

  A question submitted to Spas2b: My question to you is do you know of any books, videos or related articles that deal with the mobile spa business?  We have searched the internet and came-up with nothing.  Does anyone have … Continue reading →