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Category Archives: Spa Directors

Figuring out my service profits

A question submitted to Spas2b: What things should I be considering when I price my services so that I can make a profit?   Our Response: You will probably know about where your services should be positioned if you have: … Continue reading →

Spa Owners are demanding Spa Director / Management Education

  If you’re out there looking for a Spa Management position right now, you’ve probably heard this question many times: “Have you got Spa Management Education or Training?”.   While experience working in a spa has always been the #1 priority, … Continue reading →

Standard Operating Procedures

A question submitted to Spas2b: Where can I go to purchase a copy of a Standard Operating Procedures Manual?   Our Response: From Skip Williams, Resources and Development Leslie, Thank you for asking me to reply to this inquiry. We … Continue reading →

Robust Spa Retail must be System-Driven!

  Getting your spa staff to sell retail has been in the Top 3 spa business challenges category for decades! But somehow we think our low involvement still warrants high expectations…….what?? With your dedication, these 5 systems to Robust Retail … Continue reading →

SPA Housekeeping – Part 1 of 2

  Clean & Maintain Cleaning and maintenance prevent the build-up of soil, dust or other foreign materials that can harbor infection, but this is seldom the reason for the spread of infection. Although there is no risk of transmitting infectious … Continue reading →

SPA Housekeeping – Part 2 of 2

Quick Glance: Hand Washing and Glove Usage Guidelines Yes, you’ve heard it all before; hand washing is a very important procedure for preventing infections. But unfortunately, it’s not always a priority! So I’ve taken the opportunity to remind you and … Continue reading →

Knowing Your Promotional Costs

  Do you know what it costs you to run each of your promotions? Again this is an area of great importance, because promotions are not always profitable ventures, however they are always laborious ventures! Let’s provide the example of … Continue reading →

Management Education – Your 1st Priority

  Do you know why Management Education ranks 1st in Priority? 10. You will network, form friendships, alliances and build support systems that could last a lifetime. 9. Viewing business from other professional perspectives will either confirm your direction, or … Continue reading →

Leaders must have Activists

  What is a team without a great leader? Well, nothing really. If you let your team down, your chances for service superiority and a healthy, profitable business, are diminished. Your most important role as a Leader is to inspire … Continue reading →

Choosing a Second Skin Care Line

A question submitted to Spas2b: How do you promote two skin care lines without causing conflicts and confusion between the staff; clients; etc.? We know that the skin care line that we currently have needs to be supplemented, but how … Continue reading →