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Category Archives: Spa Directors

Junior and Senior Staff Positions

A question submitted to Spas2b: I was just at a spa who had junior and a senior pay scales on their brochure. The junior staff services cost less than the senior staff services – is this a new trend? I’ve … Continue reading →

How do I word my Non Compete Contracts?

A question submitted to Spas2b: I may be hiring a relative of one of my good friends. She is currently a therapist and has a clientelle. How can I protect myself if she decides to leave? How should I word … Continue reading →

Staff Scheduling

A question submitted to Spas2b: One of the staff members where we work changes the schedule without permission to make it work best for her. She is a senior esthetician, but still, why should she be allowed to do this? … Continue reading →

Average hourly service price

A question submitted to Spas2b: I recently heard that there is an easy forumula that you can use to calculate your average hourly service price. Can you help me find that information to help speed up the process?   Our … Continue reading →

How should we charge for group bookings?

A question submitted to Spas2b: We have a question in regards to a large number of patrons (10)booking the spa on a Saturday. We have charged a rental fee in the past, and asked that everyone has 2 services done. … Continue reading →

Seasonal Services

A question submitted to Spas2b: Is it a good idea to have services revolve with the seasons? Doesn’t that increase advertising costs and inventory too? Is this mostly something the bigger spas do?   Our Response: It’s true that you … Continue reading →

Staff Contracts, Agreements and Promises

  Think It… Ink It… And Get It Signed “The number one de-motivator in the world of work, is not knowing what is expected” Ideally, your Staff Contracts should be in place before you begin recruiting.  BUT, if you are an … Continue reading →

Revenue (Yield) Management

  What is it? Yield Management is zeroing in on the best mix of services and products to sell at given times to generate the highest revenue and profit. It all about better managing your financial outcomes. There are business measures … Continue reading →

Know your Key Performance Indicators (Key Metrics)

  Key Performance Indicators are your Spa’s measures of success. KPI’s measure your Critical Success Factors (CSF) and CSF’s are what your Spa must excel in, to succeed at doing business. There are KPI’s for both retail and services. Choose … Continue reading →

Staff Mini-Marketing Assignments

  Gaining better control of Business Outcomes One of the reasons we began making the staff switch a few years ago from independent contractors being paid commission, to employees being paid a fixed hourly wage, was so that we had … Continue reading →