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Category Archives: Staffing and Development

2 ‘No Fail’ Employee Retention Strategies

  The available positions in a spa business are limited by the number of people who are required to do the job.  As you move upwards to the top of your spa organizational chart, the numbers of those who plan, manage and oversee the … Continue reading →

Team Bonus: A good recipe for a Bad Idea?

    I recently came across a really great blog written by Sally McKenzie of McKenzie Management; a dental management solutions company.  Her article on Bonus Plans really resonated with me, so I’ve decided to ©SPAdapt her blog and target … Continue reading →

Continuing Education – Are you Self-Propelled?

  “Self-Propelled” Professionals are a Businesses Best Asset Success overall, depends largely on your mind’s momentum I’ve heard it said that a truly motivated, forward-thinking business professional spends an average of 10 – 15 hours each month on continuing education. … Continue reading →

50 Things your clients NEVER want to hear

       Servitude is an Attitude…Do you know how your spa rates? Ok, this list is a bit out there, but behind these comments you know there’s a lot of hidden truths… Here are the top 50 Things your clients NEVER … Continue reading →

Staffing Up Formula made Easy

    Staffing up your Spa Service Professionals is a key component to the success of your spa business, not only on a week to week basis, or as you plan for campaigns and promotions, but most importantly, when it’s … Continue reading →

The Root Cause of Low Retail

  Tanya Chernova is an international skin specialist, author of the bestselling book Under Mind, professional speaker and strategic coach, and I had the pleasure of attending her ISPA presentation recently.   Are you like so many spas, where retail sales are low and slow? … Continue reading →

What good is the ISPA Conference anyways?

  Well, let me count the ways… I love seeing my baby-boomin spa friends looking even better this year, not older! I love that perfectionism is our goal, not our downfall I love that we cry when we see beauty … Continue reading →

Spa Director Resume & Interview Pointers

  It’s all about knowing how to sell your existing qualifications, and in particular, your upward potential.   To land the best Spa Management position, here’s a winning formula:  Begin with research; create a customized resume; and give an interview that speaks to … Continue reading →

Spa Directors…Proof or Potential? Part 1 of 3

      This Part 1 of our 3-part series on Spa Directors, is targeted to both those who are in the formative stages of their careers, as well as those who are continuing the climb.  See Part 2: Spa Director … Continue reading →

Spa Director Training, Education & Expertise – Part 2 of 3

    In Part 1: Spa Directors…Proof or Potential? of this 3-part series, we discussed what a Spa Director may need to consider when contemplating their career path and the importance of demonstrating both ‘Proof’ and ‘Potential’.  Understanding the credentials you will have to achieve … Continue reading →