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Category Archives: Staffing and Development

Spa Directors…Attributes, Hot Buttons and FAQs – Part 3 of 3

  What personal attributes should a Spa Director have? Have you ever wondered if your personality profile actually fits the demands that will be placed on you as a Spa Director?  Here’s a rather lengthy checklist that you may want to … Continue reading →

C.R.E.A.T.I.V.I.T.Y. – 10 Steps to becoming a “ThinkerSpa”

iStock_000000257529_L1  “To have a great idea, have a lot of them.” – Thomas Edison   The importance of becoming an “everyday creative” can no longer be overlooked; the future of your business depends on it.  If you’re not practicing everyday … Continue reading →

Spa Tips & Gratuities

  A question submitted to Spas2b: How should we be handling gratuities at the front desk? We are accepting tips on our new credit card chip machine and print off a report at the end of each day that shows … Continue reading →

Customers Bad Behaviour

  A question posed to Spas2b by a client of Spa Life Magazine: We have a very difficult client that frequents our spa who without exaggerating is miserable, but she keeps coming. How can I get our staff to better … Continue reading →

Front Desk Intelligence

girl  If you keep hiring more and more of the same kinds of receptionists; the same ways you always have; with the same sad results; maybe now is the time to do things differently.  Re-vamp your  “Recipe for a Receptionist” to: … Continue reading →

Workplace Polarity: Mastering the Push & Pull in our Relationships – Part 1 of 4

By Jill Cressy & Leslie Lyon In the workplace we need to blend our masculine and feminine qualities Whatever our current purpose – passive or assertive, leadership or partnership, buyer or seller. Consider that you have the power to guide … Continue reading →

Workplace Polarity: Mastering the Push & Pull in our Relationships – Part 2 of 4

Yin: Feminine Energy In yoga we talk about Yin and Yang energy, our feminine and masculine qualities. Every person requires both of these energies in the workplace. It’s not about balance, it’s about ‘energetic play’, the dance of ‘pull’ and … Continue reading →

Workplace Polarity: Mastering the Push & Pull in our Relationships – Part 3 of 4

Masculine: Yang Instinct and onwards Other circumstances in our day require Yang instinct, our masculine energy. We can’t be in the now so much that we fail to think about the future. We need to stay grounded in the practical … Continue reading →

Workplace Polarity: Mastering the Push & Pull in our Relationships – Part 4 of 4

Facing Workplace Challenges The ability to convey our message in a caring, constructive manner, should we decide it does need to be said, is the third variable in mastering the push and pull. As a Spa Professional, maybe you feel … Continue reading →

Extraordinary Spa Professionals

  The Ingredient that’s missing in the struggle for success is “Focus” You must have a focus in your career as a Spa professional.  You simply cannot move through each day without a professional growth plan.  You will find yourself … Continue reading →