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Category Archives: Staffing and Development

Checking if I received a tip

A question submitted to Spas2b: My client was very pleased with the service but I didn’t receive a tip and I am sure she left one. Is it ok to ask the client if she did leave a tip so … Continue reading →

Superior People Practices – Self Questionnaire

  Never underestimate the power of personality. Let’s see how your doing.  I’d like you to answer the 5 questions listed below. If you are a Leader or Manager, Go2 #1; if you are an Employee, Go2 #2. Answer each … Continue reading →

Staff Business Cards

  A question submitted to Spas2b: Is this an automatic “gift” upon employment? Or once the staff member has completed a successful 3-6 month probationary period, do you issue them then? Are businesses sharing the cost with staff?   Our … Continue reading →

“Presenting” your Staff Compensation Package

  Starting NOW, you must know how to “Showcase and Sell” both the monetary and non-monetary benefits of working at your Spa Over the past number of years, there has been a shift in drivers in the Spa Industry. Where … Continue reading →

Staff Compensation

A question submitted to Spas2b: I know that what you pay your staff is the most important expense category, but how do you match up what employees want with what you can afford to pay?   Our Response: Sometimes you … Continue reading →

Stop Confusing What is Wanted (Expected), with What Actually Works!

  Do any of these examples look familiar to you?   What is Wanted / Expected What Actually Works 50% or more commission on full price of service… Hourly wage, supplemented with service incentives, based on performance, costs backed out. … Continue reading →

Customers buy Relationships, Employees buy Opportunities…

  Are you selling Relationships and Opportunities? Our clients are looking for value, results and convenience. But on a deeper level, and perhaps more importantly, they want to enjoy pleasurable relationships that provide them with a sense of belonging and … Continue reading →

The Spa Director’s Ever-Expanding Job Description

How are you Managing? Like any Management position, a successful Spa Director develops with education and experience that addresses both their life and business skills. The Director needs to be “equipped” with the best industry-specific practices and guidelines in order … Continue reading →

Junior and Senior Staff Positions

A question submitted to Spas2b: I was just at a spa who had junior and a senior pay scales on their brochure. The junior staff services cost less than the senior staff services – is this a new trend? I’ve … Continue reading →

How do I word my Non Compete Contracts?

A question submitted to Spas2b: I may be hiring a relative of one of my good friends. She is currently a therapist and has a clientelle. How can I protect myself if she decides to leave? How should I word … Continue reading →