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Tag Archives: Behaviour

50 Things your Clients LOVE to Hear

Let’s bring some music to our clients ears! You’ll recall reading our blog awhile back titled “50 Things your Clients NEVER Want to Hear“.  As you compare those un-enthused ‘one liners’ with these genuinely enthusiastic responses below, you will see that closed minds close doors; … Continue reading →

How Focus defines our Life – Re-Blog

  You will recall that in many of our blogs, we talk about ‘FOCUS‘ … Focus on your goal, market it repetitively and aggressively, and never deviate from it.   This blog post from Jonathan Wells, Advanced Life Skills ‘Recreating Your Reality’, gives us … Continue reading →

50 Things your clients NEVER want to hear

       Servitude is an Attitude…Do you know how your spa rates? Ok, this list is a bit out there, but behind these comments you know there’s a lot of hidden truths… Here are the top 50 Things your clients NEVER … Continue reading →

The Root Cause of Low Retail

  Tanya Chernova is an international skin specialist, author of the bestselling book Under Mind, professional speaker and strategic coach, and I had the pleasure of attending her ISPA presentation recently.   Are you like so many spas, where retail sales are low and slow? … Continue reading →

2012 ISAP Conference closes on an Inspired Note – Re-Blog

  This Blog was written by my friend and spa colleague, Kathryn Stolle.  Kathryn is the Author of “Getting Great Spa on the road to Wellness”, and in my opinion, it is a must read.  You can read all of Kathryn’s blogs at Getting … Continue reading →

What good is the ISPA Conference anyways?

  Well, let me count the ways… I love seeing my baby-boomin spa friends looking even better this year, not older! I love that perfectionism is our goal, not our downfall I love that we cry when we see beauty … Continue reading →

A Woman’s Spirit and Wisdom

  “Be yourself, everyone else is already taken”  Oscar Wilde   Our deepest fear is not that we are inadequate, it is that we are powerful beyond measure. We ask ourselves, “Who am I to be brilliant, gorgeous, talented, fabulous?”  … Continue reading →

C.R.E.A.T.I.V.I.T.Y. – 10 Steps to becoming a “ThinkerSpa”

iStock_000000257529_L1  “To have a great idea, have a lot of them.” – Thomas Edison   The importance of becoming an “everyday creative” can no longer be overlooked; the future of your business depends on it.  If you’re not practicing everyday … Continue reading →

Customers Bad Behaviour

  A question posed to Spas2b by a client of Spa Life Magazine: We have a very difficult client that frequents our spa who without exaggerating is miserable, but she keeps coming. How can I get our staff to better … Continue reading →

Workplace Polarity: Mastering the Push & Pull in our Relationships – Part 1 of 4

By Jill Cressy & Leslie Lyon In the workplace we need to blend our masculine and feminine qualities Whatever our current purpose – passive or assertive, leadership or partnership, buyer or seller. Consider that you have the power to guide … Continue reading →