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Tag Archives: Customer Service

2013 Top 10 Consumer Trends – Part 1

  At the end of each year, we are always flooded with trend reports galore!  And who doesn’t love to hear from the experts on what’s in store for the New Year?  The Trendwatching.com report always intrigues me and challenges … Continue reading →

2013 Top 10 Consumer Trends – Part 2

  Part 1 of this Consumer Trends blog covered the first 5 trends to watch according to Trendwatching.com.  The next 5 are as equally compelling…but don’t think you can handle them all; choose your favorite(s) and remember it’s a work … Continue reading →

Get a go-go on Global !

  If I had to give one piece of advice to those who wish to go global, it would be: Commit wholly to your global brand…being a bit global, doesn’t really work    Networking with similar businesses that have gone … Continue reading →

The Root Cause of Low Retail

  Tanya Chernova is an international skin specialist, author of the bestselling book Under Mind, professional speaker and strategic coach, and I had the pleasure of attending her ISPA presentation recently.   Are you like so many spas, where retail sales are low and slow? … Continue reading →

5 Lessons Spas learn too Late

If you’re planning on a visit to your doctor’s office, you are probably also planning on taking at least some of the advice he gives you.  So my hope is that if you are planning on reading this article, you may … Continue reading →

10 Unique Service Add-ons your clients will LOVE

    Is it becoming more difficult to differentiate your spa from the rest?  I’m hearing that it is!  My answer to that is always to “Get creative, do your research, protect and then perfect your idea!”   This is a listing of … Continue reading →

The “Male Retail Sale” Perfect 10

  Spa Retailing is CO-ED!   Don’t overlook these opportunities for a male sale!   Who doesn’t love the perfect 10? 1.  No hard sell or over-selling too many products. Men just want attentive sales people offering one-stop shopping solutions 2.  Language should be non-technical … Continue reading →

How to avoid risky Spa Signature Treatments

  A question submitted to Spas2b: How do you develop a signature treatment? Should this treatment be your most expensive one? Do you use different product lines? How do you put it up on the menu? Our Response: Signature treatments … Continue reading →

Stand out and get talked about!

  Now more than ever, your excellent spa services must be accompanied by imaginative ideas that will cause a stir and make you STAND OUT AND GET TALKED ABOUT!  My inspiration for this blog came from these fascinating Facebook Pages: Old Moss Womans Secret … Continue reading →

Promotional Ideas that Sell

  A question was submitted to Spas2b: We have a very expensive customized facial and it is amazing. Now more than ever it is very hard to sell this treatment, but once they have it,  they want it again. What … Continue reading →