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Tag Archives: Customer Service

S W O T vs. Swag?

It may not win the popularity contest… SWOT:   Strengths; Weaknesses; Opportunities & Threats Analysis vs. SWAG:   Spontaneous Wild @ss Guess! BUT Which is preferred….? SWOT definitely   Which is more popular….?  SWAG most definitely ! First of all, please forgive … Continue reading →

C.R.E.A.T.I.V.I.T.Y. – 10 Steps to becoming a “ThinkerSpa”

iStock_000000257529_L1  “To have a great idea, have a lot of them.” – Thomas Edison   The importance of becoming an “everyday creative” can no longer be overlooked; the future of your business depends on it.  If you’re not practicing everyday … Continue reading →

Your Story…Their Journey – Part 1

Your Story...Their Journey - Part 1As your sales cycle becomes longer and the landscape more complex, so too does the customer journey Before your audience is ready to buy, in most cases they will want to have experienced numerous interaction points with you, throughout the chapters … Continue reading →

Your Story…Their Journey – Part 2

  In Part 1 of this Blog, we discussed how technology is helping power who we are, and the importance of gaining recognition on numerous platforms to help tell your story.  Today we’ll discuss more of those platforms and their … Continue reading →

Retailing: The Formula

If retail is going to be one of the main focuses of your business (and it should be!), we believe that the appropriate space must be allotted based on a practical 4-point formula; not an impractical guesstimate. Too much, or too little space … Continue reading →

Front Desk Intelligence

girl  If you keep hiring more and more of the same kinds of receptionists; the same ways you always have; with the same sad results; maybe now is the time to do things differently.  Re-vamp your  “Recipe for a Receptionist” to: … Continue reading →

Robust Spa Retail must be System-Driven!

  Getting your spa staff to sell retail has been in the Top 3 spa business challenges category for decades! But somehow we think our low involvement still warrants high expectations…….what?? With your dedication, these 5 systems to Robust Retail … Continue reading →

Extraordinary Spa Professionals

  The Ingredient that’s missing in the struggle for success is “Focus” You must have a focus in your career as a Spa professional.  You simply cannot move through each day without a professional growth plan.  You will find yourself … Continue reading →

SPA Housekeeping – Part 1 of 2

  Clean & Maintain Cleaning and maintenance prevent the build-up of soil, dust or other foreign materials that can harbor infection, but this is seldom the reason for the spread of infection. Although there is no risk of transmitting infectious … Continue reading →

SPA Housekeeping – Part 2 of 2

Quick Glance: Hand Washing and Glove Usage Guidelines Yes, you’ve heard it all before; hand washing is a very important procedure for preventing infections. But unfortunately, it’s not always a priority! So I’ve taken the opportunity to remind you and … Continue reading →