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Tag Archives: Customer Service

Checking if I received a tip

A question submitted to Spas2b: My client was very pleased with the service but I didn’t receive a tip and I am sure she left one. Is it ok to ask the client if she did leave a tip so … Continue reading →

Knowing Your Promotional Costs

  Do you know what it costs you to run each of your promotions? Again this is an area of great importance, because promotions are not always profitable ventures, however they are always laborious ventures! Let’s provide the example of … Continue reading →

Marketing Ahead of the Curve

  New Levers of Change If you survived the last couple of years, you may now be feeling that everything will be ok.  But unfortunately “the rising tide does not lift all boats”.  Real change has happened and our approach … Continue reading →

Choosing a Second Skin Care Line

A question submitted to Spas2b: How do you promote two skin care lines without causing conflicts and confusion between the staff; clients; etc.? We know that the skin care line that we currently have needs to be supplemented, but how … Continue reading →

Spa Infection Control

A  question submitted to Spas2b: I have heard that setting up a Sterilization Centre is a good idea, but how do I do this and what do I need?   Response from:  From Vicki Malo, Director of Sales, KvG Group, … Continue reading →

Pedicure Privacy

A question submitted to Spas2b: Can you tell me how much privacy clients usually prefer to have during their pedicure, and if I should be putting them in a separate room, using partitions, or what?   Our Response: If you … Continue reading →

Customer Complaints

A question submitted to Spas2b: A customer complained about my service, but I don’t think the complaint was fair. I’m fairly new here and was never trained on the treatment and had to check my notes in the service. She … Continue reading →

Deciphering Organic

  The Desire for a Healthy Environment & Lifestyle People desire a healthy environment rather than one that they need to be protected from, and because of this, there is a belief that beauty products featuring the words “natural” or … Continue reading →

Spa Sustainability – Part 1: Un-sustainability

  There are many interpretations of sustainability I think that many of us, although interested in the concept and desperately wanting to do our part, are still somewhat confused.  How can we become even more active contributors to the “reduce, reuse … Continue reading →

Spa Sustainability – Part 2: How to run a Leaner, more Sustainable Business

  1.  Management & Staff Declare your goals – Share knowledge, background and philosophy of your “Environmental Program” with your staff, and prepare a Mission Statement. Next, develop “Eco-Facts” and Action Plans for each of your staff’s functional areas.  Install it … Continue reading →