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Tag Archives: Employee

Cancer Care in the Spa

Face of beautiful Asian woman crying after shaving her hair Written by Spas2b Guest Author, Morag Currin Introduction All around the world, there is a huge interest in changing the way people are taking care of themselves.  There is a much stronger consciousness when it comes to taking care of … Continue reading →

Experiential Spa Management Learning Programs

Intership LogoExperiential Spa Management Learning Programs to Encourage Industry Excellence By Leslie Lyon Chair, Global Internship Program President/Founder Spas2b Inc.  “For the things we have to learn before we can do them, we learn by doing them” Aristotle Ontario, Canada (November, … Continue reading →

Mentoring is Power Multiplied

hero  Knowledge is power. Knowledge shared is power multiplied. Robert Noyce What we don’t know we don’t know, is the reason we all need a mentor Mentoring is a time and money saving strategy useful for developing employees, so that … Continue reading →

50 Things your Clients LOVE to Hear

Let’s bring some music to our clients ears! You’ll recall reading our blog awhile back titled “50 Things your Clients NEVER Want to Hear“.  As you compare those un-enthused ‘one liners’ with these genuinely enthusiastic responses below, you will see that closed minds close doors; … Continue reading →

2 ‘No Fail’ Employee Retention Strategies

  The available positions in a spa business are limited by the number of people who are required to do the job.  As you move upwards to the top of your spa organizational chart, the numbers of those who plan, manage and oversee the … Continue reading →

50 Things your clients NEVER want to hear

       Servitude is an Attitude…Do you know how your spa rates? Ok, this list is a bit out there, but behind these comments you know there’s a lot of hidden truths… Here are the top 50 Things your clients NEVER … Continue reading →

The Root Cause of Low Retail

  Tanya Chernova is an international skin specialist, author of the bestselling book Under Mind, professional speaker and strategic coach, and I had the pleasure of attending her ISPA presentation recently.   Are you like so many spas, where retail sales are low and slow? … Continue reading →

What good is the ISPA Conference anyways?

  Well, let me count the ways… I love seeing my baby-boomin spa friends looking even better this year, not older! I love that perfectionism is our goal, not our downfall I love that we cry when we see beauty … Continue reading →

Spa Directors…Attributes, Hot Buttons and FAQs – Part 3 of 3

  What personal attributes should a Spa Director have? Have you ever wondered if your personality profile actually fits the demands that will be placed on you as a Spa Director?  Here’s a rather lengthy checklist that you may want to … Continue reading →

Workplace Polarity: Mastering the Push & Pull in our Relationships – Part 1 of 4

By Jill Cressy & Leslie Lyon In the workplace we need to blend our masculine and feminine qualities Whatever our current purpose – passive or assertive, leadership or partnership, buyer or seller. Consider that you have the power to guide … Continue reading →