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Tag Archives: KPI

Extraordinary Spa Professionals

  The Ingredient that’s missing in the struggle for success is “Focus” You must have a focus in your career as a Spa professional.  You simply cannot move through each day without a professional growth plan.  You will find yourself … Continue reading →

DIY Mini Business Audit – Abbreviated Version

Now is the time to do more of what’s working 1.  Examine Staff Compensation If you’re seeing red, the first place you need to go is your Cost of Goods (COG) to review your service staff compensation.  Consider this:  to see … Continue reading →

Key Functional Areas you need to Monitor

Today, service excellence decides who stays and who goes. It’s your #1 Competitive Asset Thinking up ways to delight your clients is fun, and personally rewarding!  Brainstorm regularly with your staff, but also have them continually assess their own accomplishments in … Continue reading →

Know your Key Performance Indicators (Key Metrics)

  Key Performance Indicators are your Spa’s measures of success. KPI’s measure your Critical Success Factors (CSF) and CSF’s are what your Spa must excel in, to succeed at doing business. There are KPI’s for both retail and services. Choose … Continue reading →