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Tag Archives: Leadership

2 ‘No Fail’ Employee Retention Strategies

  The available positions in a spa business are limited by the number of people who are required to do the job.  As you move upwards to the top of your spa organizational chart, the numbers of those who plan, manage and oversee the … Continue reading →

Continuing Education – Are you Self-Propelled?

  “Self-Propelled” Professionals are a Businesses Best Asset Success overall, depends largely on your mind’s momentum I’ve heard it said that a truly motivated, forward-thinking business professional spends an average of 10 – 15 hours each month on continuing education. … Continue reading →

50 Things your clients NEVER want to hear

       Servitude is an Attitude…Do you know how your spa rates? Ok, this list is a bit out there, but behind these comments you know there’s a lot of hidden truths… Here are the top 50 Things your clients NEVER … Continue reading →

The Root Cause of Low Retail

  Tanya Chernova is an international skin specialist, author of the bestselling book Under Mind, professional speaker and strategic coach, and I had the pleasure of attending her ISPA presentation recently.   Are you like so many spas, where retail sales are low and slow? … Continue reading →

2012 ISAP Conference closes on an Inspired Note – Re-Blog

  This Blog was written by my friend and spa colleague, Kathryn Stolle.  Kathryn is the Author of “Getting Great Spa on the road to Wellness”, and in my opinion, it is a must read.  You can read all of Kathryn’s blogs at Getting … Continue reading →

What good is the ISPA Conference anyways?

  Well, let me count the ways… I love seeing my baby-boomin spa friends looking even better this year, not older! I love that perfectionism is our goal, not our downfall I love that we cry when we see beauty … Continue reading →

5 Lessons Spas learn too Late

If you’re planning on a visit to your doctor’s office, you are probably also planning on taking at least some of the advice he gives you.  So my hope is that if you are planning on reading this article, you may … Continue reading →

Spa Directors…Proof or Potential? Part 1 of 3

      This Part 1 of our 3-part series on Spa Directors, is targeted to both those who are in the formative stages of their careers, as well as those who are continuing the climb.  See Part 2: Spa Director … Continue reading →

Spa Director Training, Education & Expertise – Part 2 of 3

    In Part 1: Spa Directors…Proof or Potential? of this 3-part series, we discussed what a Spa Director may need to consider when contemplating their career path and the importance of demonstrating both ‘Proof’ and ‘Potential’.  Understanding the credentials you will have to achieve … Continue reading →

Spa Directors…Attributes, Hot Buttons and FAQs – Part 3 of 3

  What personal attributes should a Spa Director have? Have you ever wondered if your personality profile actually fits the demands that will be placed on you as a Spa Director?  Here’s a rather lengthy checklist that you may want to … Continue reading →