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Tag Archives: Leadership

Inspiring Spa Takeaways – Part 1 of 2

  While attending a Woman’s Convention, one of the speakers said something that I have never forgotten. She said that if you come away from a Conference with 2 or 3 good contacts, you have done well. That comment really … Continue reading →

Inspiring Spa Takeaways – Part 2 of 2

Lessons Learned… With the many inspirational spa experiences available to us, there must also be the lessons learned…   This is not a spectator sport people! In a recent spa visit, as I stood showering the mud off my body, … Continue reading →

Top 10 Best Spa Practices

Monitor Top 3 Priorities 1.  Staffing – Maintain a deep pool of talent with ongoing recruiting, evaluations and fine-tuning. 2.  Finances – Compare service and retail projections to actuals – weekly, monthly and annually. 3.  Customer Attraction – Graph your seasonality … Continue reading →

Top 10 Challenges

Face these challenges with a smile!   Problem Why it Happens How to Solve it Employees don’t do what you want them to do Because you haven’t shown them how to do it Open your mouth often and talk to … Continue reading →

The Spa Director’s Ever-Expanding Job Description

How are you Managing? Like any Management position, a successful Spa Director develops with education and experience that addresses both their life and business skills. The Director needs to be “equipped” with the best industry-specific practices and guidelines in order … Continue reading →

Customers buy Relationships, Employees buy Opportunities…

  Are you selling Relationships and Opportunities? Our clients are looking for value, results and convenience. But on a deeper level, and perhaps more importantly, they want to enjoy pleasurable relationships that provide them with a sense of belonging and … Continue reading →

Key Functional Areas you need to Monitor

Today, service excellence decides who stays and who goes. It’s your #1 Competitive Asset Thinking up ways to delight your clients is fun, and personally rewarding!  Brainstorm regularly with your staff, but also have them continually assess their own accomplishments in … Continue reading →

Energy Management for Workplace Vitality!

by Jill Cressy Stress is Here The complexity of our world is increasing with higher competition, greater demands and more responsibilities. In the workplace, there is much bubbling up, with many feeling overwhelmed, burdened and on tilt. We attempt to … Continue reading →