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Tag Archives: Operations

Customer Complaints

A question submitted to Spas2b: A customer complained about my service, but I don’t think the complaint was fair. I’m fairly new here and was never trained on the treatment and had to check my notes in the service. She … Continue reading →

Inspiring Spa Takeaways – Part 1 of 2

  While attending a Woman’s Convention, one of the speakers said something that I have never forgotten. She said that if you come away from a Conference with 2 or 3 good contacts, you have done well. That comment really … Continue reading →

Inspiring Spa Takeaways – Part 2 of 2

Lessons Learned… With the many inspirational spa experiences available to us, there must also be the lessons learned…   This is not a spectator sport people! In a recent spa visit, as I stood showering the mud off my body, … Continue reading →

Stop Confusing What is Wanted (Expected), with What Actually Works!

  Do any of these examples look familiar to you?   What is Wanted / Expected What Actually Works 50% or more commission on full price of service… Hourly wage, supplemented with service incentives, based on performance, costs backed out. … Continue reading →

Top 10 Best Spa Practices

Monitor Top 3 Priorities 1.  Staffing – Maintain a deep pool of talent with ongoing recruiting, evaluations and fine-tuning. 2.  Finances – Compare service and retail projections to actuals – weekly, monthly and annually. 3.  Customer Attraction – Graph your seasonality … Continue reading →

Single Operator Software

A question submitted to Spas2b: Is there a software program out there that is specifically made for single use or small spas?   Our Response: Elite Software has a single-operator version, as does Mind-Body.  Some of the very well known software programs … Continue reading →

Body Draping

A question submitted to Spas2b: I’m not sure how to correctly drape the client during body treatments and I think it’s obvious! Is it true that they are supposed to be covered at all times, except the part you are … Continue reading →

How should we charge for group bookings?

A question submitted to Spas2b: We have a question in regards to a large number of patrons (10)booking the spa on a Saturday. We have charged a rental fee in the past, and asked that everyone has 2 services done. … Continue reading →

Mobile Spas – How can we find out more?

  A question submitted to Spas2b: My question to you is do you know of any books, videos or related articles that deal with the mobile spa business?  We have searched the internet and came-up with nothing.  Does anyone have … Continue reading →