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Tag Archives: Spa Management

Spa Infection Control

A  question submitted to Spas2b: I have heard that setting up a Sterilization Centre is a good idea, but how do I do this and what do I need?   Response from:  From Vicki Malo, Director of Sales, KvG Group, … Continue reading →

Choosing a Second Skin Care Line

A question submitted to Spas2b: How do you promote two skin care lines without causing conflicts and confusion between the staff; clients; etc.? We know that the skin care line that we currently have needs to be supplemented, but how … Continue reading →

Superior People Practices – Self Questionnaire

  Never underestimate the power of personality. Let’s see how your doing.  I’d like you to answer the 5 questions listed below. If you are a Leader or Manager, Go2 #1; if you are an Employee, Go2 #2. Answer each … Continue reading →

Customer Complaints

A question submitted to Spas2b: A customer complained about my service, but I don’t think the complaint was fair. I’m fairly new here and was never trained on the treatment and had to check my notes in the service. She … Continue reading →

Is your Spa a Prototype for Success?

  You’re Opening a Spa! You spent months, years perhaps, in preparation for your spa opening. You found what you believe to be the perfect location with perfect potential for making your client’s hearts sing and the business cash register … Continue reading →

Top Business Boosters – Part 1 of 3

  1.  Stay “Tapped in” Being on top of whats trending is the jumping off point for anyone looking for deeper rewards and a more lucrative future. There are many ways to grow your business, most of which will build … Continue reading →

Top 3 Business Boosters – Part 2 of 3

 2. Analyze Client Profitability Handle your Clients according to the value they bring to the business “You will be most successful if you are a business who is diligent in gathering customer data and then providing initiatives that will encourage … Continue reading →

Top 3 Business Boosters – Part 3 of 3

  3. Discover Passive Income Passive income is creating a steady stream of cash flow with little or no effort and at the same time allowing you to keep your expenses down. The ultimate goal is to free up more … Continue reading →

Inspiring Spa Takeaways – Part 1 of 2

  While attending a Woman’s Convention, one of the speakers said something that I have never forgotten. She said that if you come away from a Conference with 2 or 3 good contacts, you have done well. That comment really … Continue reading →

Inspiring Spa Takeaways – Part 2 of 2

Lessons Learned… With the many inspirational spa experiences available to us, there must also be the lessons learned…   This is not a spectator sport people! In a recent spa visit, as I stood showering the mud off my body, … Continue reading →