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Tag Archives: Spa Management

Standard Operating Procedures

A question submitted to Spas2b: Where can I go to purchase a copy of a Standard Operating Procedures Manual?   Our Response: From Skip Williams, Resources and Development Leslie, Thank you for asking me to reply to this inquiry. We … Continue reading →

Robust Spa Retail must be System-Driven!

  Getting your spa staff to sell retail has been in the Top 3 spa business challenges category for decades! But somehow we think our low involvement still warrants high expectations…….what?? With your dedication, these 5 systems to Robust Retail … Continue reading →

Spa Startup

A question submitted to Spas2b: I dream to start up a spa. Where and how do I begin ?   Our Response: I think the first place you need to start is with research. This would include internet, trade shows, … Continue reading →

SPA Housekeeping – Part 1 of 2

  Clean & Maintain Cleaning and maintenance prevent the build-up of soil, dust or other foreign materials that can harbor infection, but this is seldom the reason for the spread of infection. Although there is no risk of transmitting infectious … Continue reading →

SPA Housekeeping – Part 2 of 2

Quick Glance: Hand Washing and Glove Usage Guidelines Yes, you’ve heard it all before; hand washing is a very important procedure for preventing infections. But unfortunately, it’s not always a priority! So I’ve taken the opportunity to remind you and … Continue reading →

Top 5 Business Challenges

  No matter who you are, CEO or student, we are all aware of the mounting business, cultural and economic shifts that are building up around us and re-shaping the world as we know it. Let’s take a look at … Continue reading →

Knowing Your Promotional Costs

  Do you know what it costs you to run each of your promotions? Again this is an area of great importance, because promotions are not always profitable ventures, however they are always laborious ventures! Let’s provide the example of … Continue reading →

Leaders must have Activists

  What is a team without a great leader? Well, nothing really. If you let your team down, your chances for service superiority and a healthy, profitable business, are diminished. Your most important role as a Leader is to inspire … Continue reading →

Spa Branding

A question submitted to Spas2b: How do we brand the whole spa to make ourselves well known? All of our literature matches and we have put our logo on everything, even the uniforms, but what else should we be doing … Continue reading →

Marketing Ahead of the Curve

  New Levers of Change If you survived the last couple of years, you may now be feeling that everything will be ok.  But unfortunately “the rising tide does not lift all boats”.  Real change has happened and our approach … Continue reading →