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Tag Archives: Staff

50 Things your clients NEVER want to hear

       Servitude is an Attitude…Do you know how your spa rates? Ok, this list is a bit out there, but behind these comments you know there’s a lot of hidden truths… Here are the top 50 Things your clients NEVER … Continue reading →

Staffing Up Formula made Easy

    Staffing up your Spa Service Professionals is a key component to the success of your spa business, not only on a week to week basis, or as you plan for campaigns and promotions, but most importantly, when it’s … Continue reading →

The Root Cause of Low Retail

  Tanya Chernova is an international skin specialist, author of the bestselling book Under Mind, professional speaker and strategic coach, and I had the pleasure of attending her ISPA presentation recently.   Are you like so many spas, where retail sales are low and slow? … Continue reading →

What good is the ISPA Conference anyways?

  Well, let me count the ways… I love seeing my baby-boomin spa friends looking even better this year, not older! I love that perfectionism is our goal, not our downfall I love that we cry when we see beauty … Continue reading →

Spa Directors…Proof or Potential? Part 1 of 3

      This Part 1 of our 3-part series on Spa Directors, is targeted to both those who are in the formative stages of their careers, as well as those who are continuing the climb.  See Part 2: Spa Director … Continue reading →

Spa Director Training, Education & Expertise – Part 2 of 3

    In Part 1: Spa Directors…Proof or Potential? of this 3-part series, we discussed what a Spa Director may need to consider when contemplating their career path and the importance of demonstrating both ‘Proof’ and ‘Potential’.  Understanding the credentials you will have to achieve … Continue reading →

Spa Directors…Attributes, Hot Buttons and FAQs – Part 3 of 3

  What personal attributes should a Spa Director have? Have you ever wondered if your personality profile actually fits the demands that will be placed on you as a Spa Director?  Here’s a rather lengthy checklist that you may want to … Continue reading →

C.R.E.A.T.I.V.I.T.Y. – 10 Steps to becoming a “ThinkerSpa”

iStock_000000257529_L1  “To have a great idea, have a lot of them.” – Thomas Edison   The importance of becoming an “everyday creative” can no longer be overlooked; the future of your business depends on it.  If you’re not practicing everyday … Continue reading →

Spa Tips & Gratuities

  A question submitted to Spas2b: How should we be handling gratuities at the front desk? We are accepting tips on our new credit card chip machine and print off a report at the end of each day that shows … Continue reading →

Customers Bad Behaviour

  A question posed to Spas2b by a client of Spa Life Magazine: We have a very difficult client that frequents our spa who without exaggerating is miserable, but she keeps coming. How can I get our staff to better … Continue reading →